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Wednesday, July 11, 2012

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Sutherland Global Services Requires Freshers for Various Positions




Job Description


Position - Consultant


Hierarchy LevelLevel - 1
Job Description
  • Strong customer service focus – "Active chat communication" skills with ability to empathize with the customer and prioritize customer needs
  • Comprehension – Ability to clearly understand the problem statement and quickly respond to customer chats
  • Composition – Ability to compose grammatically precise, concise and apt sentences
  • Ability to communicate correctly and clearly with a 'friendly ambiance'
  • Good understanding of Chat etiquettes
  • Flexible to work in night shifts, cab will be provided for free Door pick up and Door drop during night shifts
Will Report ToTeam Leader
QualificationNon-graduates/Graduates from any discipline  
Work Experience in Years0-18 months in any field  
Software Skills
  • Written and verbal communication skills
  • Typing skills of 25 words per minute with an accuracy of 80%
Type of Work ExperienceKnowledge of browsers (MS Internet Explorer) & perform all end-user services on the email system  
Program / FunctionChat
Emailmabel.johnson@sutherlandglobal.com


Position - Associate


Hierarchy LevelLevel - 0
Job Description
  • Strong customer service focus – “Active email communication” skills with ability to empathize with the customer and prioritize customer needs
  • Comprehension – Ability to clearly understand the problem statement
  • Composition – Ability to compose grammatically precise, concise and  apt sentences 
  • Ability to communicate correctly and  clearly with a ‘friendly ambiance’
  • Good understanding of email etiquettes
  • Flexible to work in night shifts, cab will be provided for free Door pick up and Door drop during night shifts
Will Report ToTeam Leader
QualificationNon-graduates/Graduates from any discipline  
Work Experience in Years0-6 months in any field  
Software Skills
  • Written and verbal communication skills
  • Typing skills of 25 words per minute with an accuracy of 80%
Type of Work ExperienceKnowledge of browsers (MS Internet Explorer) & perform all end-user services on the email system  
Program / FunctionE-Mail
Emailmabel.johnson@sutherlandglobal.com


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