Company : HCL TECHNOLOGIES
Website : www.hcl.com
Education : B.Tech/ BE/ Diploma Engineering (Branches –
EEE, CS, IT, ECE, E&I) / GNIIT (after 12th 3yr course)/ BCA/ BSc
Experience : 0 – 1 Years
HCL – Bangalore Infra Drive For Freshers : 2013/2014
B.tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I)
/GNIIT(after 12th 3yr course)/BCA/BSc : Trainee : On 18th Sep 2014
Industry Type : IT-Hardware & Networking
Role : Customer Support Engineer/Technician
Functional Area : IT Hardware, Technical Support, Telecom Engineering
Role : Customer Support Engineer/Technician
Functional Area : IT Hardware, Technical Support, Telecom Engineering
Job Description :
2013/2014 B.tech/BE/ Diploma Engineering (Branches – EEE,
CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
50% throughout in academics
50% throughout in academics
No standing arrears
Willing to relocate anywhere in India/Abroad
Willing to sign the bond as applicable
Willing to work in 24*7 environment
CTC: 1.80 LPA
Designation – Trainee
Job Location : Chennai
Job Description :
Respond to and diagnose, problems through discussions with
users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps. Provide level 1 support and perform other activities based
adhering on SOPs/work instructions
Responsible for activities relating to the evaluation,
analysis, setup of PC-based software products (e.g. word processors,
spreadsheets, presentation graphics, database management systems, electronic
mail, and communications), client software & basic network connectivity
problems within SLA (If any)
Use the Incident Management System to document information
and manage problems and work requests and their respective resolutions and
circumvention’s
Analyze, acknowledge & record each & every alert in
the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning &
activities
Assign work orders / incidents to appropriate support teams
and follow up until closure.
Route problems to internal 2nd and 3rd level IT support
staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business
units
Initiates, Coordinate and manage relationships with vendors
and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis
resolution via email/chat/ telephone/web, Monitoring & Management of
various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and
escalations
Participate in on-going training and departmental
development
Ready to work in rotational shifts, 24 x 7 shifts to provide
monitoring of IT infrastructure support
Date: 18th September 2014 (Thursday), Time 9 AM 11
AM
Venue:
Brindavan College Of Engineering
Dwarakanagar, Bagalur Main Road,
Yelahanka, Bengaluru-560063
Brindavan College Of Engineering
Dwarakanagar, Bagalur Main Road,
Yelahanka, Bengaluru-560063
Contact : Gaurab bhari
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