Dear Sir/
Madam
Greetings from Aravali College of Engineering & Management!!
We wish to invite your students for pool campus recruitment drive carried out by IBM India Pvt. Ltd. on 28th March 2015 at 9:30am in our college for IBM(SO-MWSD) technical support associate - (2013,2014,2015 batch). Kindly let us know if your students would be interested to apply for the enlisted position. Please share the registration details in the format for the interested & eligible candidates.
About
IBM:Greetings from Aravali College of Engineering & Management!!
We wish to invite your students for pool campus recruitment drive carried out by IBM India Pvt. Ltd. on 28th March 2015 at 9:30am in our college for IBM(SO-MWSD) technical support associate - (2013,2014,2015 batch). Kindly let us know if your students would be interested to apply for the enlisted position. Please share the registration details in the format for the interested & eligible candidates.
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognized as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
Apply Here
About the
Business Unit being hired for: Strategic Outsourcing:
SO brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO).
About the Job:
Job Description
Providing Technical support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound technical issues for end users.
SO brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO).
About the Job:
Job Description
Providing Technical support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements
Mandatory Skills
• Understanding of operating systems, Windows 2000/NT/XP
configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent customer service orientation
• Neutral accent
• Browser Support - Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent customer service orientation
• Neutral accent
Desired Skills
• Ability to identify basic hardware parts and aware of basic
hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
Additional Information:
• Candidate should not have any backlogs in order to qualify for the test and interview process
• Candidate should not have any backlogs in order to qualify for the test and interview process
Eligibility Criteria
· Graduate
(10+2+3), BCA, BBA,B,Sc ,B.E/B.Tech, M.E/M.Tech.
· 2013,2014,2015
Pass outs (with no backlogs)
· No
Percentage cut off
Recruitment Process:
1. Initial screening and assessment of communication skills (In
Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies):
1.
Resume
2.
Education all year mark sheets for the highest degree attained /
pursuing
3.
Education degree certificate (if course is completed)
4.
Government issued photo ID card
5.
If currently employed: Offer letter or Latest revision Letter
and last 3 months salary slips
6.
Valid Indian work permit (if applicable)
Please find attached registration format, bus route(in case
required by your students).
Awaiting your kind communication on above.
Thanking You,
Yours faithfully,
Shilpa Malik
Student Career Development Cell
Student Career Development Cell
Aravali College of Engineering & Management
Located near R Zone | Jasana -Tigaon road | Jasana
| Faridabad | Haryana (IN)
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