Teleperformance
Limited Joint Campus Placement Drive For BE/ BTech/ Graduates – 2015/ 2014/
2013 Batches: On 10 September 2015
Name
of the Company
|
Teleperformance
Limited
|
Date
of
Placement
|
10
September, 2015 (Thursday)
|
Profile
of the Company
|
Founded
in 1978 by Daniel Julien, Teleperformance is specialized in customer
services, technical support, call center, debt collection and social media.
The
company operates about 135,000 computerized workstations, with more than
182,000 employees across 270 contact centers in 62 countries. The company
conducts programs in more than 75 different languages and dialects for a wide
variety of global companies in various industries. Some of the countries
Teleperformance operate in are, the UK, Albania, Brazil, Chile, India,
Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Portugal, the
USA, Costa Rica, Dominican Republic, Australia, Netherlands, Egypt, Russia,
Sweden and Germany.
The
global headquarters are based in Paris, France.
|
Job
Function
|
Technical
Support
|
Specialization
|
Operations
|
Level
|
Executive
|
Location
|
Jaipur,
Gurgaon, Indore
|
Job
Description
|
To
provide world class service to all small business customers in a customer
centric environment.
Successfully
resolver complex customer e-mail and telephone inquiries through the use of
multiple customer tools.
Assisting
customers with inquiries while providing consultative support and
recommendations.
Document
in detail all interactions with customers.
Effectively
articulate complex information to a variety of technical and non technical
customers.
Educate
customers on products. Help customers to be successful.
Identify
and evaluate opportunities to increase customer retention and satisfaction
through the use of up/cross selling products and services.
Successfully
performs against department scorecard metrics including Quality Assurance,
First Contact Resolution, and Customer Satisfaction Rating.
|
Job
Summary
|
This
position requires the candidate to be pro-active, energetic, high on
ethics and on-the-toes so as to render HIS/HER services for the
tasks effectively.
|
Desired
Candidate Profile
|
Technical
Advisor
Summary: Semi- Technical process, providing high
quality phone and on-line technical and customer service support for end-user
customers.
|
Skills
Required
|
A
“Technical Support” must have
Excellent
Communication Skills
Sound
Technical Knowledge of Operating Systems.
Basic
Knowledge of IP Address, Java & e-commerce
Intermediate
knowledge of MS Office Suite, include Excel.
Good
Customer Service and Interpersonal Skills
Ability
to Multi task.
Good
Knowledge of Computer (Typing Speed more than 25 Words per minute, Accuracy
at least 80%)
Excellent
command over English (Verbal & Written)
Open
to work in Rotational Shifts.
Ability
to use a Desktop Computer System.
Ability to use Internet and Email with moderate keyboard skills. Knowledge of browsers and internet based applications. Problem solving skills in Technical troubleshooting environment. Familiarity with Operating Systems Candidates with prior technical expertise will be given preference. |
Eligibility
Criteria
|
B.E/B.Tech/Graduates
Important
Points :
• Only B.E/B.Tech fresher’s, graduates and result awaited candidate can be hired for both the campaigns. • Candidates with backlogs or candidates who are to appear for exams are not eligible. |
Salary
|
For
Microsoft Process – Rs. 2.04 to 3.0 Lacs per annum.
For
Adobe Systems – Rs. 1.8 Lacs to 2.52 Lacs per annum.
For
Amazon – Rs. 2.04 to 3.0 Lacs per annum.
Free
Accommodation in company guest House for the first 15 days.
Reimbursement is done for travel expenses occurred in relocation (max- 700/-) |
Selection
Process
|
HR
Round Level 1
Operations
Round
Final
HR Round.
Documents
Required
A.
2 Hard copy of Resume.
B. Mark sheets and Certificates of 10th and 12th. (Original + 1 Xerox copy) C. Mark Sheets (All Semester) and Diploma, Degree certificates of Graduation. (Original + 1 Xerox copy) D. 3 Photographs.
Note: All Students are advised to attend the
Process in formal attire.
|
Job
Location
|
Jaipur
– Microsoft & Symentec Process, Adobe Systems.
Indore
- Amazon
Gurgaon
-
|
Venue
of Placement
|
Department
of Training and Placement,
Emax Education City,
Kalpi –Naraingarh Road,
Distt
Ambala (Haryana)
Click
here to know get the location map
|
Helpline
|
08572815026
(Monday to Friday) 9:00 AM to 4:00 PM
|
Registration
Link
|
Last
Date of Registration is 8 September, 2015 (Tuesday)
|
Important
Instructions
|
Step
1 : Report at the Counter mentioned in your confirmation email before10 AM.
Step
2 : Show photocopies of all the DMC’s to the Counter Representative.
Step
3 : Tell him your 10 digit registered mobile number / email address .
Counter
Representative will assign you a Process Identification Number written on a
Slip
Step
4: In all your rounds of interview, you will be called by the Process
Identification Number.
Step
5 : Results of rounds will be displayed on Result Board / Screen using
Process Identification Number.
Step
6 : After getting your process Identification Number proceed to Seminar
Hall
Step
7 : Company HR will interact with appearing Candidates.
Lunch
time will be from 1:00 PM to 1:30 PM.
Final
short listings will be declared by the evening.
|
Sunil Kumar Arya
Head-Training & Placement
E-max Group of Institutions
Ambala (Haryana) INDIA.
Phone : 01734-269702
Mobile : +91- 8572815026
Click Here to Register For HCL
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