Saturday, October 3, 2015

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Thermo Fisher Scientific is Hiring Graduates as ‘Associate Business Analyst’ across India

Auto req ID
25245BR
Position Title
Associate Business Analyst
Job Description
Web eCommerce Application Triage / Analyst / Provide Solutions

Responsibilities: 
•             Work with business and technical teams to identify and trouble shoot issues, defects, and small enhancements. 
•             Develop comprehensive understanding of the web business processes as well as a strong working rapport with ebusiness teams
•             Create requirements documents for enhancements through facilitation with key project stakeholders
•             Closely work with developers to translate requirements into technical specifications
•             Develop and execute functional test plans and facilitate user acceptance process
•             Monitor, review and ensure quality of application service requests for Critical Applications (eCommerce SAP, EnterpriseOne ERP, Web, Siebel CRM, etc.)
•             Perform prioritization ranking of requests (triage)
•             Resolve service requests at Tier 2 or escalate/assign to appropriate Business Analyst & Systems Analyst groups
•             Follow up and coordinate resolution of service requests escalated to other teams (e.g., Tier 3)
•             Routine communication & coordination with SAIC help desk, Business Analyst & Systems Analyst
•             Reconcile global ticket queue between Remedy system (corporate ticket management system) and HPQC system (defect management system).
•             Produce reports to chronicle effectiveness of queue management as measured against SLA's.
•             Identify and communicate opportunities to resolve issues at Tier 1, supplying training materials as needed
•             Update and maintain knowledge base for issue resolution
•             Identify and implement process to measure customer satisfaction

*Minimum Qualifications (must have)   

Education/Qualifications

•             BA/BS from accredited college/university (scheduled to graduate Spring 2012 or later), degree in: Supply Chain Management, IT, CS, Manufacturing Engineering, Computer Engineering, Industrial Engineering.
•             Some technical background in java is preferred
•             Demonstrated leadership experience in teams for issue management on projects
•             Demonstrated experience or exposure to ERP systems preferred
•             Proven experience or exposure to any ticket tracking software (i.e. Remedy, Mercury) a plus
•             Expertise in Microsoft Excel
•             Smart, quick learner
•             Excellent communication skills, including oral, written and active listening

*Preferred Qualifications (nice to have)

Java / J2EE education or experience, Experience in Agile process.
 
Job Category
Information Technology
Country - State - City
India - Bangalore
Thermo Fisher Scientific
is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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