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Tech Mahindra Pool Campus Drive 2024 | Hiring Freshers as Associates Across India | Placement Officer
Introduction
Tech Mahindra, a global technology company under the renowned Mahindra
Group, is conducting a Pool Campus Drive in 2024 to hire freshers for the role
of Associate Customer Support in Chat & Email. If you’re a graduate from
the 2022, 2023, 2024, or upcoming 2024-2025 batches, this opportunity offers a
great starting point for a career in the technology and customer service
industry.
About Tech Mahindra
Tech Mahindra is part of the Mahindra Group, known for its impact across
sectors such as aerospace, agribusiness, and finance. With a presence in over
100 countries, Tech Mahindra brings innovation and dedication to tech-driven
solutions, employing over 250,000 people worldwide. This pool campus drive
presents a chance for fresh graduates to be part of this influential brand.
Job Role: CHAT & EMAIL Customer Support Associate (CSA)
Position Details:
·
Job Title: Chat & Email Associate - Customer Support
·
Reporting To: Operations Team Leader (TL)
·
Eligibility: Open to all graduates and postgraduates
·
Communication Requirement: Excellent written English
skills (C1+ level); applicants must write clearly and accurately for a US/UK
audience.
Key Skills Required:
1.
Communication: Proficiency in written English.
2.
Logical Reasoning & Problem-Solving: Ability to approach and
resolve customer issues.
3.
Decision-Making Skills: Capable of making informed
decisions quickly.
4.
Customer-Centric: Shows empathy and
understanding in customer interactions.
5.
Computer Proficiency: Basic knowledge of MS Office,
typing speed of 35 WPM with 90% accuracy.
Job Requirements and Criteria
·
Work Environment: Candidates should be prepared
for a 24x7 shift schedule, including night shifts. Each shift is 9.5 hours,
with a one-hour break.
·
Working Days: Five-day work week with two split week-offs.
·
Personal Traits: Self-motivation, resilience under pressure, and a
willingness to learn.
Interview Process
1.
HR Round: Initial assessment of compatibility and
communication skills.
2.
Typing Test: Tests proficiency in typing speed and accuracy.
3.
Aptitude Test: Evaluates logical reasoning and problem-solving.
4.
Operations Round: Final assessment of
role-specific skills.
Salary and Benefits
·
Salary Range: INR 2,80,000 to INR 3,50,000 per annum.
·
Perks:
o
Provident Fund (PF) and Employee State
Insurance (ESI) Deduction
o
Transport Facility for night shifts
o
Medical Insurance as per eligibility
Responsibilities of the Associate Role
·
Step 1: Customer emails or chats are routed to the associate based on language
preferences.
·
Step 2: Acknowledge receipt and attempt to resolve queries in real-time.
·
Step 3: Provide solutions across different customer needs, including billing,
product tracking, refunds, and more.
How to Apply
Interested candidates must register using the following links before the
registration deadline on November 19, 2024, by 5 PM.
·
Registration Link for Tech Mahindra: https://forms.gle/98wZniJAVdrRDVgt6
·
Confirmation for Campus Placement Drive: https://forms.gle/FAt7PdFfd6qJSpKN8
Drive Date: November 22, 2024
Venue: GRD Auditorium, South Block
Reporting Time: 9:00 AM
For any questions, please contact Mr. Kamal Kant Rana, Registrar, GRD
IMT Dehradun.
·
Phone: +91-7055900777
·
Email: placement@grdedu.in
FAQs
1. Who is eligible
for Tech Mahindra's 2024 Pool Campus Drive?
All graduates and postgraduates from the 2022, 2023, 2024, and 2024-2025
batches are eligible.
2. What are the key
skills needed for the Chat & Email Customer Support Associate role?
Applicants should have excellent written English skills, strong
problem-solving abilities, logical reasoning, customer-centric attitudes, and
basic computer proficiency.
3. What is the last
date to register for the drive?
The last date for registration is November 19, 2024, at 5 PM.
4. Where will the
campus drive take place?
The drive will be held at GRD Auditorium, South Block, Dehradun, India.
Conclusion
Tech Mahindra's Pool Campus Drive 2024 offers an exciting entry point
into one of India’s leading IT companies. For fresh graduates eager to start
their careers in customer support, this is a golden opportunity. Ensure you
meet the eligibility criteria, polish your typing and English skills, and
register before the deadline to seize this chance.
How to Apply:
Apply Link: Click Here To Apply
for Tech Mahindra
Registration Link for confirmation to participate the pool campus placement drive:- Click Here
How to Apply:
Apply Link: Click Here To Apply
for Tech Mahindra
Registration Link for confirmation to participate the pool campus placement drive:
- Click Here
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Disclaimer
The recruitment details shared above are for
informational purposes only and have been obtained from the organization’s
official website. We do not guarantee any job placements. Recruitment will be
conducted according to the company's official process. We do not charge any
fees for sharing this job information.
