Title
/ Designation : Executive – Client Servicing Location : PAN INDIA Department :
CSD (Client Servicing Division)
About
the company:
IndiaMART
is India’s largest online B2B marketplace, connecting buyers with suppliers.
With 60% market share of the online B2B Classified space in India, the channel
focuses on providing a platform to Small & Medium Enterprises (SMEs), large
enterprises as well as individuals. Founded in 1999, the company’s mission is
‘to make doing business easy’.
IndiaMART
offers a platform to 82.7 million buyers to search from over 60.73 million
products and get connected with over 5.5 million reliable and competitive
suppliers.
IndiaMART
has been the proud recipient of the ‘Video Content in a Business Website-
Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified
Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App
Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards
2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and
Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART
has over 2,915 employees located across 72 offices in the country. We look
forward to having you as a part of the team.
Position
Description:
Our
client servicing professionals focus on managing clients, maintaining a long
term relationship with clients and maximizing sales opportunities within them.
This position allows you to build productive, professional relationships with
key personnel in assigned client accounts.
Our
top client servicing professionals are passionate and driven in order to
produce top results, all the while maintaining integrity. Position holder will
be an individual contributor, responsible to generate revenue through serving
existing clients, managing their retention and renewal year on year and
upsell.
Job
Summary:
• To
generate leads & Identify decision makers within targeted leads and
initiate the sales process
• To
penetrate all targeted accounts and originate sales opportunities for the
company’s products
and
services
• To
set up and deliver sales presentations, product/service demonstrations on daily
basis
• To
ensure systematic follow-up with the client organizations to take the sales
pitch to time-bound
closure
1
• To
be an interface between the customer and internal support teams to ensure that
the customer
receives
the best possible service from the company
• To
ensure that all payments are collected as per the company’s payment terms
•
Ensure adherence to sales processes and requirements
•
Achievement of monthly, quarterly & yearly business plan
•
Forecast sales, develop “out of the box” sales strategies/models and evaluate
their effectiveness
•
Evaluate customers skills, needs and build productive long lasting
relationships
• Meet
personal and team sales targets
•
Research accounts and generate or follow through sales leads
•
Attend meeting, sales events and trainings to keep abreast of the latest
developments
•
Achieving sales targets through new client acquisition and growing
existing client base
• Area
Mapping, cold calling, prospecting, negotiation, closing on commercials and
deals
•
Building and managing strong relationships with clients and customers
•
Selling high-end, customized online property solutions
Knowledge:
▪ Knowledge and application of
sales techniques such as: Seek Opportunity, Rapport building, selling on
emotion, ownership , building value in the product, and upselling.
Skills:
▪ Quick
thinking and problem solving skills
▪ Able to work independently and
as a team player
▪ Excellent verbal communication
skills
▪ Excellent active listening
skills
Attitude
& Behavior:
▪ Positive and enthusiastic
attitude
▪ Handles Rejection well
▪ Customer focus and result
oriented approach
Qualification:
▪ Only MBA
▪ Min 70% in 10th and
12th
▪ Min 55% in Graduation and
Post – Graduation
Designation - 2
Title
/Designation : Executive – Client Servicing Location : NOIDA 142 Department :
CSD (Client Servicing Division)
About
the company: IndiaMART
is India’s largest online B2B marketplace, connecting buyers with suppliers.
With 60% market share of the online B2B Classified space in India, the channel
focuses on providing a platform to Small & Medium Enterprises (SMEs), large
enterprises as well as individuals. Founded in 1999, the company’s mission is
‘to make doing business easy’.
IndiaMART
offers a platform to 82.7 million buyers to search from over 60.73 million
products and get connected with over 5.5 million reliable and competitive
suppliers.
IndiaMART
has been the proud recipient of the ‘Video Content in a Business Website-
Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified
Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App
Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards
2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and
Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART
has over 2,915 employees located across 72 offices in the country. We look
forward to having you as a part of the team
Position
Description:
Our
client servicing professionals focus on managing clients, maintaining a long
term relationship with clients and maximizing sales opportunities within them.
This position allows you to build productive, professional relationships with
key personnel in assigned client accounts.
Our
top client servicing professionals are passionate and driven in order to
produce top results, all the while maintaining integrity. Position holder will
be an individual contributor, responsible to generate revenue through serving
existing clients, managing their retention and renewal year on year and
upsell.
Job
Summary:
▪ To identify decision makers
within targeted leads and initiate the upselling process.
▪ To penetrate all targeted
accounts and originate upselling opportunities for the company’s products and
services.
▪ To set up and deliver sales
presentations, product/service demonstrations on daily basis.
▪ Will be responsible for client
retention, per client revenue optimization & renewals.
▪ To ensure systematic follow-up
with the client.
▪ To ensure that all payments
are collected as per the company’s payment terms.
▪ To be an interface between the
customer and internal support teams to ensure that the client receives the best
possible service from the company.
▪ Achievement of monthly, quarterly
& yearly business plan.
Knowledge:
▪ Knowledge and application of
sales & servicing techniques such as: Seek Opportunity, Rapport building,
selling on emotion, ownership, building value in the product, and
upselling.
Skills:
▪ Quick thinking and problem
solving skills
▪ Able to work independently and
as a team player
▪ Excellent verbal communication
skills
▪ Excellent active listening
skills
Attitude
& Behavior:
▪ Positive and enthusiastic
attitude
▪ Handles Rejection well
▪ Customer focus and result
oriented approach
Experience:
▪ Preferably from Dotcom ,
Media, Internet, Banking or Insurance Industry(if experienced)
Qualification:
▪ Only MBA
▪ Min 70% in 10th and
12th
▪ Min 55% in Graduation and Post
– Graduation
