Monday, September 15, 2014

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Fortis Healthcare is hiring Patient Welfare Officer (only Female)@ Fortis La Femme, GK2, New Delhi

Company Profile
Fortis Healthcare Limited is committed to clinical excellence and patient-centric healthcare, which is manifest in hospital design, patient services, medical programmes and the compassionate approach of medical and non-medical hospital staff. Fortis commissioned its first hospital in 2001 at Mohali, near Chandigarh, and has expanded its operations to become a network with an over 10,000 bed capacity across 68 hospitals
Job Description
Qualification : Graduation/ Post Graduation


Experience : 0 - 5 yrs

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JOB DESCRIPTION:
To assist patients / visitors seeking help with complaint resolution, understanding and exercising their rights as a patient and to maintain record of feedback.
Meet with admitted Patients regularly, enquire about their problems / complaints and insure their care
Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an MIS to be shared with the top management on a periodic basis
Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner
Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital
Liaise with respective HODs and the Floor Manager upon receiving a complaint, and also report the same to Facility Director
Prepare, update and circulate list of VIP patients regularly to top management
Meet with patients who are scheduled for discharge and record their feedback in the GR Module


Salary: as per industry norms
Industry: Medical / Healthcare / Hospitals
Functional Area: Other
Role Category: Other
Role: Other
Keyskills: Patient Wlfare officer, Guest Relation Officer


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1 comments:

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