Hi All,
Here comes the chance to be part of HCL Family.
Criteria & Job Description:
2014 B.Tech/BE/BCA/BSc Physics, IT/MCA
50% throughout in academics
No standing arrears
Willing to relocate anywhere in India/Abroad
Willing to sign the bond as applicable
Willing to work in 24*7 environment
2014 B.Tech/BE/BCA/BSc Physics, IT/MCA
50% throughout in academics
No standing arrears
Willing to relocate anywhere in India/Abroad
Willing to sign the bond as applicable
Willing to work in 24*7 environment
CTC: 1.80 LPA
Designation – Trainee
Job Description :– Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users www.presentjobs.com
– Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
– Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
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– Use the Incident Management System to document information
and manage problems and work requests and their respective resolutions and
circumvention’s
– Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
– Administer and provide User account provisioning & activities
– Assign work orders / incidents to appropriate support teams and follow up until closure.
– Route problems to internal 2nd and 3rd level IT support staff
– Escalate complex problem to appropriate support specialists
– Routine maintenance updates with other IT staff and business units
– Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolutionwww.presentjobs.com
– Identify, evaluate and prioritize customer problems and escalations
– Participate in on-going training and departmental development
– Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
(depending upon your respective domain)
– Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
– Administer and provide User account provisioning & activities
– Assign work orders / incidents to appropriate support teams and follow up until closure.
– Route problems to internal 2nd and 3rd level IT support staff
– Escalate complex problem to appropriate support specialists
– Routine maintenance updates with other IT staff and business units
– Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolutionwww.presentjobs.com
– Identify, evaluate and prioritize customer problems and escalations
– Participate in on-going training and departmental development
– Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
(depending upon your respective domain)
Job Location : Noida
Drive Location : Jaipur
Date: 25th March 2015 (Wednesday)
Time : 9 AM 10 AM
Venue:
Arya Institute of Engineering & Technology (AIET),
SP- 40, RIICO Industrial Area, Kukas,
Near Hotel Le Meridian,
Delhi Jaipur Highway, Jaipur
Arya Institute of Engineering & Technology (AIET),
SP- 40, RIICO Industrial Area, Kukas,
Near Hotel Le Meridian,
Delhi Jaipur Highway, Jaipur
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