Barclays is looking for fresher or
experienced candidates with excellent communication skills, having knowledge in
customer facing service environment and good typing skills for the role
of Fraud Analyst.
Job Position: Fraud Analyst
Qualification: Graduate /
Post-Graduate
Business Area: Operations &
Functions
Job Location: Noida
Requirements
1.
Under-Graduate/Graduate/Post-Graduate
in any discipline (Fresher’s applicable however preferably Graduate Fresher).
Relevant years of experience would be preferred.
2.
Experience of working in a customer
facing service environment.
3.
Effective communication skills.
4.
Achieving high standards and
delivering results with accuracy and attention to detail.
5.
Flexibility in hours of work and
ability to work in changing shifts patterns.
Responsibilities
1.
Deal with customer queries
and ensure appropriate resolution is offered to be able to manage customer
experience and NPS (Net Promoter Score).
2.
Process transactions in accordance
to approved process and procedures, international regulations and within
pre-agreed service levels and with speed/accuracy.
3.
Handle customer requests with the
support of clearly defined scripts and processes. Adhere to the Service Level
Agreements specified by the client / process and ensure adherence to time
schedules.
4.
May have the authority to release
and verify funds across a variety of systems used by the department. Deal with
customers and may be required to identify, log and escalate complaints and
resolve queries by tracking them internally and escalate upwards if necessary.
5.
Responsible for the management of
own daily workload, to ensure telephone enquiries / queries are dealt with in
an efficient and knowledgeable manner to meet the demands of the business
grades of service and ensuring that all unresolved cases / queries are
allocated to the respective areas.
6.
Responsible for identifying
potential loss situations promptly escalating to the relevant areas to minimise
the risk to the business and the customer.
7.
Adhere to organizational wide
information security policies and procedures. Assist Team Manager / Process
Expert in administration of the section, including organizing workflow, queue
management and query resolution.
8.
Adhere to quality control
discipline, procedures and checks at all times.
9.
Day to day query resolution, with
upward escalation of more complex queries to the management team.
10. Report
issues and concerns as soon as possible to seniors/ team leaders/ managers etc
in time and with complete information, in which effort is made to prevent or
limit possible damage/fraud.
11. Responsible
for driving own performance management, collating relevant documentation,
preparing for and arranging self-performance reviews.
12. Thorough
solution of queries & identify improvements to processes.
13. Maintain
effective performance by being adaptable and positive in approach to dynamic
business circumstances, questioning procedures and proactively seeking
solutions.
14. Knowledge
of risk awareness, audit disciplines and controls.
Interested candidates apply through the below link. Apply
before the link expires.
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