Welcome to https://www.placement-officer.com/ - Job Portal for
Freshers (We care for Your Placements)
With more than 8 Million Views
Get the latest updates on Jobs for Freshers, Off Campus Drive, Off
Campus Placement, upcoming Off Campus Drive, Government Jobs, Sarkari Naukri,
Internships, Pool Campus Drive, Joint Campus Drive, Jobs for 2024 Batch, 2023
Batch, 2025 Batch, 2022 Batch, 2021 Batch, Walk-in-Interview
Cognizant Off Campus Drive 2024 | Join as a Graduate Trainee (2022 & 2023 Batch) for Service Desk Pan India
Opening Overview
·
Job Function(s): Customer/Technical Support, Information Technology
·
CTC: INR 252,000.00 per Annum
·
Salary Break-up / Additional Info: Graduate Trainee - 2.52 LPA;
Any 3 years Graduation program (UG full-time degree)
Job Description
Job Title: IT Service Desk
The IT Service Desk at Cognizant is a centralized team providing
technical support to clients, including troubleshooting IT issues and ensuring
smooth functioning of computer systems and IT services. With 15,000 strong
service desk team members supporting 90 global clients across different
continents, the landscape of IT Service Desk has transformed significantly due
to technological advancements. Today, organizations leverage AI chatbots to
automate and streamline support processes, providing instant responses to
common user queries and handling simple tasks, thereby reducing the workload on
human analysts. Robotic Process Automation (RPA) is also gaining traction,
automating repetitive and rule-based tasks to free up analysts' time for more
complex issues.
Location: Bengaluru, Chennai, Kolkata.
Candidates must be flexible to relocate to any of these locations as per
business requirements and demands.
Eligibility:
·
2022 & 2023 batch of any 3-year Graduation
program (UG full-time degree).
·
Candidates having 50% in X, XII, Diploma, or UG.
·
Open to Indian nationals only.
·
Flexible to any work locations, shift timings, and
technology.
·
The final Cognizant onboarding would be subject to
satisfactory background verification.
·
Ensure both first name and last name are updated in
the PAN card. Background verification will not be successful if the last name
is not updated or if the PAN card name and the superset registered name do not
match. If PAN card is not available, do not proceed with the application
registration.
Key Responsibilities:
·
Provide first-line technical support and assistance
to end-users, addressing their IT-related issues and inquiries.
·
Log and track all support tickets, ensuring accurate
documentation and timely resolution of problems.
·
Troubleshoot hardware and software problems,
performing diagnoses and resolving technical issues to minimize downtime.
·
Collaborate with other IT teams to escalate complex
issues and ensure prompt resolution.
·
Maintain knowledge base articles and documentation
to enhance self-service options and facilitate efficient problem-solving.
Role Expectations:
·
Associate should be client-focused and able to work
with users from different communities and cultures across the globe.
·
Ability to have flawless communication (verbal and
written) with clients and possess sound technical knowledge.
·
Work in shifts and from the office.
Support Available from Cognizant (Post Joining as Full-Time Employee):
·
Night shift allowance will be paid by the project.
·
Cognizant provides cabs for pick-up and drop,
ensuring safety and comfort.
·
Timely rewards and recognition for top performers.
If you are passionate about customer service, possess strong technical
skills, and thrive in a fast-paced environment, then this role is for you.
Compensation: Graduate Trainee - 2,52,000
LPA
Conclusion
Joining Cognizant's Off Campus Drive 2024 as a Graduate Trainee offers a
promising start to your career in IT Service Desk. With opportunities to work
with global clients, leverage advanced technologies like AI and RPA, and grow
in a supportive environment, this role is ideal for recent graduates passionate
about customer service and technology. Apply now and take the first step
towards a rewarding career at Cognizant.
FAQs
1. What is the
eligibility criteria for the Cognizant Off Campus Drive 2024?
·
The eligibility criteria include being a 2022 or
2023 graduate of any 3-year Graduation program (UG full-time degree) with a
minimum of 50% in X, XII, Diploma, or UG. The candidate must be an Indian
national and flexible with work locations, shift timings, and technology.
2. What are the key
responsibilities of a Graduate Trainee at Cognizant?
·
Key responsibilities include providing first-line
technical support, troubleshooting hardware and software problems,
collaborating with other IT teams, and maintaining knowledge base articles and
documentation.
3. What support does
Cognizant provide to its employees?
·
Cognizant provides night shift allowances, cab
services for pick-up and drop, and timely rewards and recognition for top
performers.
4. What is the
compensation package for a Graduate Trainee at Cognizant?
·
The compensation package for a Graduate Trainee is
2.52 LPA (INR 252,000.00 per Annum).
5. Where are the job
locations for the Cognizant Off Campus Drive 2024?
·
The job locations are Bengaluru, Chennai, and
Kolkata. Candidates must be flexible to relocate as per business requirements.
How to Apply:
Apply Link: Click Here To Apply
for Cognizant
How to Apply:
Apply Link: Click Here To Apply for Cognizant
Important
Links
Click
Here To Join WhatsApp Group (IX)
Click
Here to Join WhatsApp Group Placement Officer (Experienced)
Click Here to get a Free Job Alert on
Email
Click Here To Join Telegram Group
Follow
and Upvote in Quora Space
Click Here To Follow us on Facebook
If you are satisfied
with www.placement-Officer.com then kindly like &
Share with more people
Thanks
