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๐ TSA Group Is Hiring in Perth: Entry Level Customer Service
Agent Jobs With Paid Training, Flexible Rosters & Hybrid Work | Placement
Officer
Looking for entry level customer
service jobs in Perth with paid training? TSA Group is recruiting
customer-focused people for full-time roles in Perth, WA 6005. The company
offers flexible rosters, a supportive team and clear career progression.
This guide covers the job
description, eligibility, salary, essential skills, pro tips, FAQs and how to
apply. ๐
๐ข About TSA Group
TSA is an Australian-owned business
in the outsourcing industry. It helps companies acquire, retain and
grow their consumer customer bases. TSA represents some of the country's
largest brands across multiple call centres in Australia and the Philippines.
Its mission is to change how people
connect and communicate with brands, and to create experiences people love. If
you search for TSA Group careers Perth call centre, this is the
employer.
๐ผ Detailed Job Description
Job Title: Entry Level Customer Service Agent
Employer: TSA Group
Location: Perth, WA 6005, Australia
Employment Type: Full-time (multiple roster options)
Posted: 30 September 2026
๐ฏ Key Responsibilities
·
☎️
Handle a mix of inbound and outbound calls and help customers with their
enquiries
·
๐ค
Build rapport and give customers an engaging experience through strong
communication
·
๐งพ
Help customers make informed decisions about policies that suit their needs
·
๐
Stay flexible with hours so TSA is available when customers need it
·
๐
Keep learning, apply new skills and celebrate your wins
๐ Perks and Benefits
·
๐️
Flexible rosters: several arrangements, with hybrid opportunities
after probation
·
๐
Retention bonuses, awards and prizes every year
·
๐ฅ
Discounts on health insurance and other perks
·
๐
Fully paid comprehensive training plus ongoing coaching
·
๐ง
Internal progression: professional development and promotion pathways
·
๐
Social events: regular team gatherings and the #TSAWays culture
·
๐ค
Supportive leaders: managers and senior team members who help you
succeed
✅ Eligibility and Batches Eligible
|
Criteria |
Details |
|
๐ Eligible Batches |
2020, 2021,
2022, 2023, 2024, 2025, 2026 graduates, school leavers and career changers
(no specific year is mandated) |
|
๐ Degree |
Any
qualification or none required; any stream (Year 12, Certificate, Diploma or
Bachelor's) |
|
๐ Location |
Must be based
in Perth, WA |
|
๐ป Work setup |
Fixed
internet connection and a suitable work-from-home setup |
|
๐ง๐ผ Experience |
Freshers
welcome; customer service or sales experience is an advantage |
The batch information is inferred
from the job description, which names no specific graduation year. Anyone
Perth-based who meets the skills requirements can apply.
๐ฐ Expected Salary (Perth, 2026)
TSA has not published a figure, so
this range comes from Perth market data for similar roles:
·
Payscale lists
the average Customer Service Agent hourly rate in Perth at about AU$25.01,
with most people between AU$23 and AU$27 per hour.
·
Payscale's
average base salary for a Customer Service Representative in Perth is
about AU$60,006, with a typical range of AU$47,000 to AU$69,000.
·
Indeed reports
Customer Service Representatives in Perth average about AU$67,205
per year, though that includes more experienced roles.
๐ Estimated range for this role: AU$52,000 to AU$62,000 per
year (about AU$25 to AU$30 per hour), plus super,
possible penalty rates for evening or weekend shifts, and TSA's retention
bonuses. Confirm the exact pay with the recruiter. ๐ก
๐ ️ Essential Skills Required
1. ๐ฃ️
Excellent communication: listening, empathy and friendly conversation
2. ๐ป
Computer literacy and multitasking: navigating systems while talking to
customers
3. ๐ฅ
Self-motivation: a drive to push yourself to new heights
4. ๐
Willingness to learn: picking up new skills and putting them into
practice
5. ๐ช
Resilience: performing well under pressure and handling difficult calls
6. ๐งฉ
Solution-oriented mindset: solving problems rather than escalating them
7. ๐
A reliable home setup: fixed internet and a suitable workspace
8. ๐ค
Sales and rapport skills: a plus for outbound calls
๐ Why Work at TSA? The #TSAWays
·
๐
A culture built on growth, recognition and fun
·
๐
Career growth: internal progression
·
๐
Full training with ongoing coaching
·
๐
Recognition: rewards and awards programs
·
๐ค
A friendly, supportive team
·
๐
A flexible schedule that supports a healthy work environment
๐งญ How to Apply for TSA Group Jobs (Step by Step)
1. ๐ฑ️
Click Apply on the official job listing.
2. ๐ฑ
Complete the online activity. It works on a phone or computer.
3. ๐
A TSA recruiter will contact you about the full-time roles available.
4. ๐ค
Talk through rosters, training and your preferences.
5. ๐
Start your paid training if you are successful.
Indigenous applicants:
TSA strongly encourages applications from Indigenous Peoples. For support with
your application, email tsatalent@tsagroup.com.au.
๐ก Pro Tips to Get Hired
1. ๐ฏ
Tailor your resume. Highlight customer service, retail, hospitality or
sales experience. Hospitality and retail count as customer-facing work.
2. ๐ฃ️
Show your voice. Be warm and clear in the online activity and the
recruiter call, since phone roles reward a friendly tone.
3. ๐
Use STAR examples. Prepare short stories about solving a problem for
someone (Situation, Task, Action, Result).
4. ๐ป
Check your tech. Test your internet and set up a quiet workspace before
the call.
5. ๐
Be upfront about availability. Flexible hours are part of the job.
6. ๐
Research TSA. Mention its focus on customer experience and the #TSAWays
culture.
7. ⏱️
Respond quickly. Complete the online activity soon after applying and
pick up recruiter calls.
8. ๐
Show resilience. Describe a time you stayed calm in a tough situation.
๐จ Stay Safe: Avoid Job Scams
TSA states it never asks for
financial details during recruitment. Legitimate emails come from official @tsagroup.com.au
addresses. If you get a suspicious offer, do not respond and report it to tsatalent@tsagroup.com.au. ๐ก️
❓ FAQs
1. Do I need experience to apply for TSA's entry level
customer service jobs in Perth?
No. Previous customer service or sales experience is an advantage, but the role
is entry level and training is fully paid.
2. Is this a work-from-home job?
Hybrid opportunities open up after probation. You need a fixed internet
connection and a suitable home setup.
3. Do I have to live in Perth?
Yes. Applicants must be based in Perth.
4. What is the salary for a customer service agent in Perth
in 2026?
Market data suggests roughly AU$25 to AU$30 per hour for entry-level
roles. TSA has not published its pay, so confirm with the recruiter.
5. Are the jobs full-time?
The recruiter will discuss the full-time roles available, with multiple
roster options.
6. What is the selection process?
Apply, complete the online activity, then speak to a recruiter.
7. Will I get training?
Yes. TSA provides fully paid comprehensive training and ongoing coaching.
8. Can Indigenous candidates get application support?
Yes. Email tsatalent@tsagroup.com.au.
9. What benefits does TSA offer?
Yearly retention bonuses, awards, prizes, health insurance discounts, social
events and professional development.
๐ Conclusion
TSA's entry level customer service agent role in Perth suits people who enjoy talking to others and solving problems. It comes with paid training, flexible rosters, hybrid options after probation and a clear path to promotion. If you are Perth-based, have a reliable internet setup and communicate well, apply soon. ๐ฏ
๐ Apply Link: Click Here To Apply for TSA
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Disclaimer
The recruitment details shared above are for informational purposes only and
have been obtained from the organization’s official website. We do not
guarantee any job placements. Recruitment will be conducted according to the
company's official process. We do not charge any fees for sharing this job
information.
