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Accenture Off Campus Recruitment Drive 2024 | Hiring Graduates as Application Tech Support Practitioner in Bangalore

Introduction

Accenture is hosting an off-campus recruitment drive in 2024, offering an exciting opportunity for graduates to join as Application Tech Support Practitioners in Bangalore. This role is ideal for individuals with 0-2 years of experience, looking to kickstart their careers in a dynamic and supportive environment. If you are passionate about technology, service desk management, and providing exceptional client support, this role is perfect for you.

Job Overview

Project Role: Application Tech Support Practitioner
Location: Bangalore
Job No.: ATCI-4380570-S1722569
Employment Type: Full-Time

Job Description
Project Role Description

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using your exceptional communication skills to keep our world-class systems running. Your responsibilities will include accurately defining client issues and interpreting and designing resolutions based on deep product knowledge.

Must-Have Skills

Service Desk Management
Service Desk Voice Support
Japanese Language Proficiency

Good-to-Have Skills

Experience Required

Minimum 0-2 years of experience

Educational Qualification

Graduate

Summary

In this role, you will be responsible for providing service desk voice support to clients in the Japanese language. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues.

Roles & Responsibilities

Provide service desk voice support to clients in Japanese, ensuring timely resolution of client issues.
Manage service desk operations, including incident management, problem management, and change management.
Collaborate with cross-functional teams to ensure seamless service delivery to clients.
Maintain accurate records of service desk activities and ensure compliance with service level agreements (SLAs).
Identify opportunities for service improvement and implement best practices to enhance service quality.

Professional & Technical Skills

Must-Have Skills:

Service Desk Voice Support
Japanese Language Proficiency

Good-to-Have Skills:

Knowledge of ITIL framework

Strong understanding of service desk management principles and practices
Experience in incident management, problem management, and change management
Excellent communication skills in Japanese and English
Ability to work in a fast-paced environment and manage multiple priorities

Additional Information

The candidate should have a minimum of 0-2 years of experience in service desk management.
The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality service desk support.
This position is based at our Bengaluru office.

FAQs

1. What is the role of an Application Tech Support Practitioner?

An Application Tech Support Practitioner acts as the ongoing interface between the client and the system or application. They are responsible for managing service desk operations and ensuring timely resolution of client issues, with a focus on service desk voice support in Japanese.

2. What are the qualifications required for this role?

Candidates must be graduates with 0-2 years of experience in service desk management. Proficiency in Japanese and strong communication skills are essential.

3. What skills are necessary for this position?

The must-have skills include Service Desk Management, Service Desk Voice Support, and Japanese language proficiency. Knowledge of the ITIL framework is a good-to-have skill.

4. Where is this job located?

This position is based in Bangalore, India.

5. How can I apply for this position?

You can apply for this position through the Accenture careers website or through the link provided in the recruitment drive announcement.

Conclusion

Accenture's off-campus recruitment drive for 2024 offers a golden opportunity for graduates to join as Application Tech Support Practitioners in Bangalore. With a focus on quality, client interaction, and technical support, this role is perfect for those with a passion for technology and service excellence. If you meet the qualifications and are ready to take on a challenging yet rewarding role, we encourage you to apply and become a part of our dynamic team.

How to Apply:

Apply Link: Click Here To Apply for Accenture

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How to Apply:

Apply Link: Click Here To Apply for Accenture

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Join Cognizant Off Campus Drive 2024 as a Programmer Analyst in Bangalore | Placement Officer

Introduction

Are you a fresh graduate with a B.E/B.Tech degree looking to kickstart your career in the IT industry? Cognizant Technology Solutions Corporation invites you to participate in their Off Campus Drive 2024 in Bangalore. This is an excellent opportunity for freshers to join as Programmer Analysts and embark on a promising career path with one of the leading multinational information technology services and consulting companies.

About Cognizant

Cognizant Technology Solutions Corporation is an American multinational information technology services and consulting company headquartered in Teaneck, New Jersey, U.S. As a part of the NASDAQ-100, Cognizant (NASDAQ: CTSH) is renowned for its expertise in helping organizations modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. With a global community of over 345,000 associates, Cognizant is dedicated to fostering an inclusive and innovative workplace where everyone can thrive.

Job Profile: Programmer Analyst

Degree Required: B.E/B.Tech
Experience Required: Freshers

Qualifications

Graduate: Clearly understand role and competency proficiency expectations for self.
Diversity and Inclusion: Demonstrate appreciation of diversity and inclusion in professional interactions.
Recruitment Participation: Participate in recruitment processes under supervision and refer new talent for hiring.
Mentoring: Be a part of the mentoring process and start mentoring members under supervision.
Fair Practices: Conduct people management processes with fairness, transparency, and diligence.

Key Responsibility Areas (KRAs)

Delivering Superior Engineering Outcomes

Understand the competency proficiency role mapping for self.
Solicit performance feedback and use it to identify proficiency gaps.
Help team members articulate project expectations and provide guidance.
Engage with members to understand their challenges and direct them to knowledge centers.
Make practical commitments and highlight dependencies, risks, and bottlenecks.
Ensure commitments are honored and delivered.
Proactively reach out for feedback from peers and managers.
Work out improvement plans with managers when applicable.
Understand the impact of metrics on business outcomes and how they are tracked in Cognizant's system.

Fostering Strong Competency

Clearly understand enablement goals and explain them to team members.
Identify the enablement needs of the team.
Set up strategies and processes for driving competency gap identification and closure.
Facilitate participation of team members in various experience-building forums.

Operating Efficiently

Ensure the skill profile and resume are kept current.
Manage a roster of interview panelists and ensure nominations are load-balanced.
Prepare knowledge bases for new joiners.
Support new community members in settling into their roles.
Resolve conflicts transparently and fairly during performance management.
Monitor the Rewards and Recognition process and motivate leads and managers to reward associates appropriately.
Mentor teams to keep skill profiles updated and inform home managers of newly acquired skills.

Building Engineering Mindshare

Identify ideas that can be converted into reusable assets.
Contribute to creating reusable assets and to white papers, experience papers, and case studies under guidance.

Must-Have Skills

AWS Cloud
Azure Services
Ethereum
Spring Boot
Node.js
Java
Engineering & Design

Good-To-Have Skills

Web3.js
Quorum
GoLang
Blockchain
PL/SQL

The Cognizant Community

At Cognizant, we are a high-caliber team that appreciates and supports one another. We uphold an energetic, collaborative, and inclusive workplace where everyone can thrive. Cognizant is committed to making a positive impact on our people, clients, company, communities, and climate by doing what’s right.

About Us

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes, and transform experiences so they stay ahead in a fast-changing world. Join us and become part of a global community that doesn't just dream of a better way but makes it happen.

FAQs

1. What is the eligibility criteria for the Cognizant Off Campus Drive 2024?

Fresh graduates with a B.E/B.Tech degree are eligible to apply for the Programmer Analyst position.

2. What are the key responsibilities of a Programmer Analyst at Cognizant?

The responsibilities include delivering superior engineering outcomes, fostering strong competency, operating efficiently, and building engineering mindshare.

3. What skills are required for the Programmer Analyst role?

Must-have skills include AWS Cloud, Azure Services, Ethereum, Spring Boot, Node.js, Java, and Engineering & Design. Good-to-have skills include Web3.js, Quorum, GoLang, Blockchain, and PL/SQL.

4. What does Cognizant's work culture look like?

Cognizant fosters an energetic, collaborative, and inclusive workplace. It is committed to the well-being of its people, clients, communities, and the environment.

5. How can I apply for the Cognizant Off Campus Drive 2024?

Interested candidates can apply through Cognizant’s official recruitment portal or career page.

Conclusion

The Cognizant Off Campus Drive 2024 presents an incredible opportunity for fresh graduates to kickstart their careers as Programmer Analysts. With its commitment to innovation, diversity, and inclusion, Cognizant offers a nurturing environment for professional growth. If you are a B.E/B.Tech graduate eager to embark on an exciting career journey, apply now and join the Cognizant community in Bangalore.

How to Apply:

Apply Link: Click Here To Apply for Cognizant