| SafeNet is a global leader in information security. Founded more than 25 years ago, the company provides complete security utilizing its encryption technologies to protect communications, intellectual property, and digital identities, and offers a full spectrum of products, including hardware, software, and chips. UBS, Nokia, Fujitsu, Hitachi, Bank of America, Adobe, Cisco, Microsoft, Samsung, Texas Instruments, the U.S. Departments of Defense and Homeland Security, the U.S. Internal Revenue Service, and scores of other customers entrust their security needs to SafeNet. For more information, visit www.safenet-inc.com. |
| Designation | Technical Support Engineer |
| Job Description | Under general supervision provides technical support to customers, answering moderately complex questions on function and usage of product via the telephone and/or Internet. - Serves as primary support liaison between company and customer. - Conveys customer feedback to product development staff. - Possesses thorough knowledge of companys products used by customers. - Responsible for resource planning and allocation, managing customer expectations and project deliverables, and providing cross-functional escalation and communication. |
| Desired Profile | Candidate should have : Atleast 2 yrs. years industry experience, working in a customer support role, providing technical application support, in-depth trouble-shooting and diagnostics. Some exposure or interest in Development in the area of programming would be an added advantage.. Good programming aptitude or basics in C/C++ or C# or Java/J2ee Good communication skills, both written and verbal. Good working knowledge in Unix/Linux, Mac and Windows. Good organizational skills. Ability to learn and integrate new technologies in a fast-paced environment. Ability to write sample code to demonstrate SafeNets product functionality. |
| Experience | 2 - 4 Years |
| Industry Type | IT-Software / Software Services |
| Role | Associate/Senior Associate -(Technical) |
| Functional Area | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Education | UG - B.Tech/B.E. - Any Specialization, Computers, Electronics/Telecommunication PG - MCA - Computers DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required |
| Location | Noida |
| Keywords | Technical Support, Application support, troubleshooting, C++, product support |
| Contact | . SafeNet Infotech Pvt Ltd |
| Website | http://www.safenet-inc.com |
| Job Posted | 22 Apr |
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