| Job Title: | Intern - Contractor |
| City: | Pune |
| State: | Maharashtra |
| Country: | India |
| Description: | • Handle incoming customer calls and cases for Allscripts Ambulatory Application. • Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation. • Conduct troubleshooting at customer site if necessary. • Supplement implementation team efforts as needed. • Use product specific diagnostic tools and techniques to resolve customer issues. • Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues • Replicate issues, document results and present issue resolution to customers. • Good Communication skills • Should have application trouble-shooting skills • Ability to work independently and in a team oriented environment • Ability to work in Pune office • Ability to work 8-hour shifts during US daytime hours (7 AM to 9 PM EST) • Must communicate directly with US Customers; ability to handle and diffuse difficult conversations with internal and external customers using tact and etiquette • Convey customer feedback to management in a timely manner • Adhere to existing site location policies and procedures • Adhere to the Support Operations Case Handling Standard Operating Procedures (SOP) and the department Support Case Flow SOP. • Should have adequate knowledge of computers and who is aware of the basic computer terminology. Eg: RDP, IP address etc. • Resourceful and detail oriented |
| Job Requirements: | BE Fresher (Comp Sc or IT) or MCA or equilavent Click here to Apply Click Here to Submit Your Resume |
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