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Job Description
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Candidate expectations
• Relevant Job Experience: 0-2 years • Academic qualifications :Engineering, BSc (IT), MSc (IT) - preferred, MCA - preferred • Functional Domain: Treasury & Capital Markets • Should have working experience in : C#, .Net Framework, RDBMS, VB, MS Access, SQL query • Should be familiar with Trouble shooting techniques such as windows event viewer, debug view, Appsight recorder • Prior work experience in supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage) • Should be very good at analytical and problem solving skills. • Any certifications will be a plus. • Valid passport. • Should be willing to travel internationally on short term assignments. • Should be willing to work in shifts. • Salary at Market levels. • Mandatory Soft Skills: o Good oral and written communication skills o Aspires to learn, Fast learner o Possesses right attitude and is a team player o Displays very good trouble shooting skills Should undergo CCAT test and interview to be selected Job description • Providing quality service to clients and enhancing customer experience through analysis and resolution of support cases. Roles & responsibilities • Learn Product in depth (functional and technical) • Analyze technical and functional cases and provide quality resolution in accordance with agreed customer metrics • Have a fair and controlled backlog – ensure outstanding cases are followed through to their logical end. • Work as part of a team to resolve client issues affecting the product • Engage with our internal and external customers to resolve issues • Engage with peers in other product groups to resolve issues that span multiple products • Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement . • Provide accurate and complete information to the Development team, where required, to enable them to fix the software without delay. • Maintain up to date information on problem resolution in Salesforce and keep customer and Team Lead up to date on resolution status. • Identify potential Professional Services or Product Sales opportunities arising from customer calls. Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue. • Document known issues and solutions and ensure adequate internal communication of problem resolutions. Convey customer feedback to management. • Strive to improve product and service quality and client satisfaction. • Create new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future • Submit accurate timesheets within prescribed deadlines. • Ensure data capture quality at case and account level in Salesforce • Adhere to internal policies and procedures. • Respect and Promote the visions and values of Misys • Undertake any other task assigned by your line manager. |
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Skills/Requirements
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Candidate expectations
• Relevant Job Experience: 0-2 years • Academic qualifications :Engineering, BSc (IT), MSc (IT) - preferred, MCA - preferred • Functional Domain: Treasury & Capital Markets • Should have working experience in : C#, .Net Framework, RDBMS, VB, MS Access, SQL query • Should be familiar with Trouble shooting techniques such as windows event viewer, debug view, Appsight recorder • Prior work experience in supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage) • Should be very good at analytical and problem solving skills. • Any certifications will be a plus. • Valid passport. • Should be willing to travel internationally on short term assignments. • Should be willing to work in shifts. • Salary at Market levels. • Mandatory Soft Skills: o Good oral and written communication skills o Aspires to learn, Fast learner o Possesses right attitude and is a team player o Displays very good trouble shooting skills Should undergo CCAT test and interview to be selected Job description • Providing quality service to clients and enhancing customer experience through analysis and resolution of support cases. Roles & responsibilities • Learn Product in depth (functional and technical) • Analyze technical and functional cases and provide quality resolution in accordance with agreed customer metrics • Have a fair and controlled backlog – ensure outstanding cases are followed through to their logical end. • Work as part of a team to resolve client issues affecting the product • Engage with our internal and external customers to resolve issues • Engage with peers in other product groups to resolve issues that span multiple products • Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement . • Provide accurate and complete information to the Development team, where required, to enable them to fix the software without delay. • Maintain up to date information on problem resolution in Salesforce and keep customer and Team Lead up to date on resolution status. • Identify potential Professional Services or Product Sales opportunities arising from customer calls. Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue. • Document known issues and solutions and ensure adequate internal communication of problem resolutions. Convey customer feedback to management. • Strive to improve product and service quality and client satisfaction. • Create new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future • Submit accurate timesheets within prescribed deadlines. • Ensure data capture quality at case and account level in Salesforce • Adhere to internal policies and procedures. • Respect and Promote the visions and values of Misys • Undertake any other task assigned by your line manager. |
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