Walk in for Fresher
(2012, 2013, 2014 Batch Students) Graduates BE/BTECH, BA, BSC, BCOM, MBA, MCA On
02/07/2014 @ Krishna Murthy Institute of Technology and Engineering, Survey.
No. 23 & 39, Edulabad Village, Ghatkesar Mandal, Ranga Reddy Dist.,
Hyderabad. Pin Code: 501301
Greetings from 'Simple Solutions HRD
Services, Hyderabad'
Dear Candidate,
There
is a Placement drive by IBM India. Kindly avail this opportunity and you can
forward this mail to your friends.
Company: IBM India
Designation: Entry Level
Experience: 0-2 years’ experience
Job Location: Hyderabad
Compensation: Best in Industry (Will be disclosed
to the selected candidates)
Qualification: Graduate (10+2+3), B.E/B.Tech, Post
Graduates, Diploma Holders (10+2+3)
Date: 02nd July 2014
Time: 9 AM to 12.30 PM
Walk in Venue: Krishna Murthy Institute of Technology and
Engineering,
Survey. No. 23 & 39, Edulabad Village, Ghatkesar Mandal,
Ranga
Reddy Dist., Hyderabad. Pin Code: 501301
Website: http://www.kite.edu.in
Contact number: 04065144194
Contact Person: Aqhil Syed/Fatima
Job Details: Providing Voice support to IBM Internal End
Users and External Commercial Account End Users across North America, EMEA
& AP. The job will require you to handle inbound calls / emails / chats
regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis
• Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent
• Desired Skills
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and level of the caller
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis
• Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent
• Desired Skills
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and level of the caller
Additional Information:
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and can vary depending on geographies supported.
• Candidate should not have any backlogs in order to qualify for the test and interview process
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and can vary depending on geographies supported.
• Candidate should not have any backlogs in order to qualify for the test and interview process
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents Required: Two copies of resume, one passport size
photograph
Company profile:
IBM India Private Limited
is the Indian subsidiary of IBM. It has facilities in Bangalore, Delhi, Kolkata, Mumbai, Chennai, Pune, Gurgaon, Noida, Chandigarh,Indore, Bhubaneshwar, Coimbatore, Visakhapatnam and Hyderabad.
Between 2003 and 2007,
IBM's head count in India has grown by almost 800%, from
9,000 in 2003 to nearly 74,000 in 2007. Since 2006, IBM has been the
multinational with the largest number of employees in
India. IBM
is very secretive about the geographic distribution of its employees. By most
estimates, it has close to a third of its 430,000 employees (~ 150,000) in
India, and it likely has more employees here than in the US.
$$$ There are no registration charges $$$
Note: Please carry two resumes and photographs
Note: Kindly refer this job to your friends.
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