Company: Akosha
Position: Brand Relations Executive
Job location: New Delhi
Event date: 19 Jul 2014
Last date 17 Jul 2014
Salary Offered: Rs.192000/- to Rs.240000/-
Experience Required: Fresher
About Akosha:
Akosha is a customer engagement platform which provides a
one stop online solution for customers to contact all the companies in
India.
We also offer premium services for brands, which enable them
to engage with unhappy customers across the Internet and social media.
Akosha is driven towards raising the voice of the consumers
& getting their complaints resolved. We take every consumer complaint
personally and ensure that we do everything that we can to get the consumer
complaints resolved.
Eligibility:
- BE/BTech 2013/14 Batch
- pH score
- Good communication skill
Job Description:
Candidate will be responsible for managing brand
relationships and making sure that complaint resolution process and brand’s
expectations are met. Ability to articulate your thoughts and report to the
senior management is a must.
Responsibilities:
- Manage brand relationships and make sure that they use our dashboard regularly.
- Developing new relationship with brands.
- Finding different ways to resolve complaints.
- Work closely with your team members to make your customers and brands happy.
- Identify key trends and factors responsible for brand satisfaction.
- Help the Operations team in increasing the resolution rate.
Good parts:
- a very challenging role in a high growth company
- get to work with the higher management directly
Bad parts:
- can be stressful
- convincing brands to reply to complaints promptly could be challenging
Why Akosha for this?
You will get to interact with lots of brands and develop
good relationships with them. Also you will learn a lot about what are the
challenges faced by companies in different sectors of the economy.
Company url: www.akosha.com
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