Expedia, Inc. is the world"s leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. It aims to provide personalized service, the latest technology and the widest selection of vacation packages, flights, hotels, rental cars, cruises and in-destination activities, attractions, and services. The Expedia, Inc. portfolio of brands includes: Expedia.com, hotels.com, Hotwire, Egencia(TM), Expedia Local Expert(TM), Classic Vacations and eLong(TM). Expedia, Inc."s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia, Inc. is a component of the S&P 500 index. For more information, visit http://www.expediainc.com/ (NASDAQ: EXPE).
Apply Here
|
Designation
|
Learning & Development Program Manager
|
|
Job Description
|
Req ID: 30980
Description: Americas Learning & Development Program Manager Expedia, Inc. Global Training is looking for passionate experienced trainer to join their team. As a Americas Learning & Development Program Manager, you will be responsible for ensuring partner trainer competency to increase Customer satisfaction and improve agent performance. You will represent Global Training in our Contact Centers, developing effective working relationships with Service Delivery and partner Center Leadership. This role is expected to display the highest levels of professionalism in their day-to-day interactions. You will ensure that that agents are prepared to deliver superior performance for our partners. This role will be responsible for developing and delivering stellar training curriculum and learning interventions. The Americas Learning & Development Program Manager performs quarterly evaluations of partner training teams, is an important part of the Trainer endorsement process and performs regional support of all training needs. The ideal candidate will have demonstrated experience in analyzing business results, identifying any learning opportunities that might exist, performing discovery sessions to uncover the root cause of the issue and designing a learning intervention that addresses the issue. The Expedia.com Americas Learning & Development Program Manager will lead train the trainer activities for both new hire and recurrent training for agents. This position will work under moderate supervision and will work with the Americas Regional Training Manager to set schedules and priorities. Partnering with the Service Delivery team, the Americas Learning & Development Program Manager will identify learning activities to support the teams and design / deliver just in time learning activities to deliver measurable results. This role will share best practices throughout the network. The ideal candidate will be able to display a positive approach to training with an outstanding level of enthusiasm. This position will also complete other duties as assigned. This position will be located in Bangalore, India. Responsibilities / Competencies Demonstrated training capabilities along with coaching experience Responsible for regional effectiveness of training efforts Ability to work with multiple overlapping projects Ability to facilitate curriculum and lead group discussions in a professional manner This position will consist of approximately 60% training delivery, auditing and coaching sales Trainers, 20% curriculum design and 20% providing feedback to Instructional Designers on curriculum development This position may have up to 30% travel (10% global) Position located : Bangalore Exceptional verbal and written communications skills Proven collaboration and relationship building skills a must Strong organization and planning skills with the ability set priorities Demonstrate good judgment Be a solutions driven problem solver Ability to meet deadlines Schedule flexibility is crucial. The Americas Learning & Development Program Manager is expected to be able to adjust their work schedule based upon the task and audience Strong experience with Expedia agent tools preferred Ability to review curriculum effectiveness and relate its relevance to targeted audiences Active participation in the curriculum design process Strong relationship builder with assigned partner center to identify and meet training needs Ability to learn different technologies and operating policies and procedures quickly Ability to multi-task and remain organized under pressure Ability to work effectively both independently and with a team Experience using e-learning tools (i.e. Frontpage, Captivate, Lectora, etc.) is a plus Solid understanding of Microsoft Word, Excel, PowerPoint, Live Meeting and Internet Explorer Qualifications: Trainer certifications preferred Travel experience with relevant GDS knowledge Minimum of 2 years call centre experience Minimum of 1-3 years training experience Bachelor's Degree in an applicable discipline desirable Talent for facilitating effective and engaging curricula presentations in a variety of delivery formats Strong interpersonal skills, use of good judgment, and flexibility are crucial Thorough understanding of Adult Learning Principles Ability to model values of the organization Superior written and verbal communication skills Strong English language skills SF:MONGLB |
Click Here To Register Your Resume
Check Details Here
0 comments:
Post a Comment