The Responsibilities
Key Job Responsibilities
- To process requests entered into the system/received from branches within Service Level Agreements.
- Ensure that pending cases are processed within the specified SLA.
- To ensure that all cases are processed according to the standard operating procedures of the bank.
- To ensure that the RBI KYC guidelines are followed at all times for all such requests.
- Take up additional responsibilities as and when required, support business exigencies, and support extra initiatives and projects as per the unit’s requirements.
- Ensuring that all the process related controls are in place and coordinating with the call back team i.e. the quality team for the same.
Key Skills
- Should be able to work with minimum supervision.
- Should have strong interpersonal & communication skills.
- Should be analytical with an eye for detail.
- Should be able to work under pressure and be flexible with schedule whenever needed.
- Takes ownership and accountability for accurate and timely completion of work assignments.
Relationships
- Internal: Interact with the team members and the Team Lead, primarily within the unit
- External:None
JOB ATTRIBUTES
Qualifications
Graduate
0 – 2 years experience (preferably with a financial
institution/bank/BPO)
Working knowledge of MS Excel and MS Word
PROFESSIONAL SKILLS
MS Office ( Skilled with MS Word and Excel)
English Proficiency
Strong English written and oral skills required.
Check Details Here
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