Dear Sir/Madam,
Chandigarh University takes this opportunity to invite
students from your institute to a joint campus placement drive byIBM India
Pvt Ltd. for BE/B.Tech, Graduate, Post Graduate and
Diploma holder students of 2015 passing out
batch. The details are as follows:
About the Company:
IBM has been present in India since
1992. IBM India's solutions and services span all major industries
including financial services, healthcare, government, automotive,
telecommunications and education, among others. As a trusted partner with
wide-ranging service capabilities, IBM helps clients transform and
succeed in challenging circumstances. (Website www.ibm.com/in/)
Company Name
|
IBM India Pvt Ltd
|
Date of Drive
|
15th November 2014
|
Venue
|
CGC Landran
|
Batch
|
2015
|
Stream Eligible
|
• Graduate (10+2+3)- B.Sc (CS, IT) & BCA
• B.E. / B.Tech (All) • Post Graduates- MCA & M.Tech (All) • Diploma Holders (10+2+3) - All |
Eligibility Criteria
|
• No Percentage cut off
• Working in night shifts is a mandate • Candidate should not have any backlogs in order to qualify for the test and interview process
Mandatory Skills
• Understanding of operating systems,
Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer • Strong computer skills • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN. • Excellent oral and written communication skills • Excellent customer service orientation • Neutral accent
Desired Skills
• Ability to identify basic hardware parts and
aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc • Skilled in commercially standard software applications and major desktop operating systems • Awareness of basic networking concepts and technologies • Questioning skills /probing skills, as relevant to the issue and level of the caller |
Position
|
Technical Support Associate
|
Job Profile
|
Providing Voice support to IBM Internal End
Users and External Commercial Account End Users across North America, EMEA
& AP. The job will require you to handle inbound calls / emails / chats
regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis • Resolve routine customer problem • Ability to Identify Opportunity & Implement Process Improvements • Has technical experience and skills in the areas of problem determination, creativity and analysis • Ability to meet a set of defined account agent productivity measurements |
Job Location
|
Hyderabad
or Bangalore
|
Package
|
2,10,635 + Variables (Individual Performance)
|
Process
|
1. Initial screening and assessment of communication
skills (In Person)
2. Voice & Accent assessment (Telephonic or
In-Person)
3. Technical Interview (Telephonic or In-Person)
|
Documents to be carried for the event (original & one
set of photocopies):
1. Resume
2. Education all year mark sheets for the highest degree
attained / pursuing
3. Education degree certificate (if course is completed)
4. Government issued photo ID card
5. If currently employed: Offer letter or Latest revision
Letter and last 3 months salary slips
6. Valid Indian work permit (if applicable)
|
|
You are requested to inform all the students of 2015 passing
out batch and forward the list of participating students, as per the attached
format, at cgc.edu.in latest
by 5th November 2014 positively.
For any queries please feel free to contact us at:
9781925274, 0172-3984241.
Thanks and regards
Avnish K. Rao
Asstt. Manager-Placements
Chandigarh Group of Colleges
Landran (Kharar-Banur Road
Click Here To Register Your Resume
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