Convergys India Pvt Ltd Joint Campus Recruitment Drive on 20th March 2015 @ RIT, Rorkee, U.P

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Dear Director/ TPO 

Sessions Greetings..!!

We hereby invite you to a Pool Campus Placement Drive of Convergys India Pvt Ltd on 20th March 2015 at 9:00am sharp at Roorkee Institute of Technology, Roorkee.

We are sure; you along with your students would find this event a great platform for further educational maturity of your college/institution with us.

Kindly send us the list of eligible /interested students latest by 18th Mar 2015 positively as per the attached format.

Let’s Work together for a better tomorrow Pool
Campus Placements Invitation from
Roorkee Institute of Technology, Roorkee

Company	​​Convergys India Pvt Ltd
Date& Time of Event	20th March 2015 at 9:00am
Venue	ROORKEE INSTITUTE OF TECHNOLOGY,ROORKEE
Stream Eligible	● B.Tech (All Branches) ●  MCA ● MBA/BBA/Graduates (All)
Eligibility Criteria	Good communication skills Should be comfortable working 24*7 including night shift
Batch	2015
Job Type	Problem resolution representative, Sales & Services representatives
Job Location	​Gurgaon/New Delhi
Package	13K to 15K/monthly
Process	● GD ● Online Test ●HR Round

Apply Here

                                                   Convergys India Pvt. Ltd.

Technical Support Representative

Location:	, Gurgaon India (Bestech), India
Job Type:	Problem Resolution Rep

Job Description

·         5 Days working.

·         Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.

·         Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.

·         Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.      

·         Meet customer requirements through first contact resolution.

·         Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.

·         Clarify customer requirements; probe for and confirm understanding of requirements or problem.

·         Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

·         Listen attentively to customer needs and concerns; demonstrate empathy.

·         Confirm customer understanding of the solution and provide additional customer education as needed.

·         Prepare complete and accurate work and update customer file.

Candidate Profile: Education and Experience

·         College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center

·         Should have excellent communication and English speaking skills

·         Knowledge of basic computer operations.

·         Ability to learn.

·         Courteous with strong customer service orientation.

·         Dependable with proficient attention to detail.

·         Good listening and responding skills.

·         Should be willing to take up challenges and go extra mile to perform work responsibilities

·         Should have great interpersonal skills and ability to perform under pressure

·         Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)

·         Should not be pursuing any regular course/educational program which may conflict with the work timings

Salery:-15k/monthly+incentive+Cab Facility

Customer Service Representative

Location:	, New Delhi/Gurgaon (Atria), India
Job Type:	Sales & Service Rep

Job Description

·         5 days working.

·         Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.

·         Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.

·         Meet customer requirements through first contact resolution.

·         Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.

·         Clarify customer requirements; probe for and confirm understanding of requirements or problem.

·         Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

·         Listen attentively to customer needs and concerns; demonstrate empathy.

·         Confirm customer understanding of the solution and provide additional customer education as needed.

·         Prepare complete and accurate work and update customer file.

Candidate Profile: Education and Experience

·         College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center

·         Should have excellent communication and English speaking skills

·         Knowledge of basic computer operations.

·         Ability to learn.

·         Courteous with strong customer service orientation.

·         Dependable with proficient attention to detail.

·         Good listening and responding skills.

·         Should be willing to take up challenges and go extra mile to perform work responsibilities

·         Should have great interpersonal skills and ability to perform under pressure

·         Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)

·         Should not be pursuing any regular course/educational program which may conflict with the work timings

·         Salary:-13k/monthly+incentive+Cab Facility

And the students can directly mail us their CV with the confirmation at studentsfeedback.rit@gmail.com  with the subject “Interested in Convergys India Pvt Ltd”.

Note: Dress Code- Formal. All the students are requested to bring their CV along with two passport size photographs.

For any queries please feel free to contact.

With Best Regards,

Arshi Ansari

Training & Placement Executive

09927099640

Roorkee Institute of Technology, Roorkee 

www.ritroorkee.com

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