Welcome to Allscripts! Our Mission is to be the most trusted
provider of innovative solutions that empower all stakeholders across the
healthcare continuum to deliver world-class outcomes. Our Vision is a Connected
Community of Health that spans continents and borders. With the largest
community of clients in healthcare, Allscripts is able to deliver an integrated
platform of clinical, financial, connectivity and information solutions to
facilitate enhanced collaboration and exchange of critical patient information.
The primary purpose of this role is to provide general
administrative support to the various teams & execute the IT process
together with any associated & resultant activities in order to help
support Allscripts products/engineers.
Responsibilities:
- Acts as initial point of contact for user support calls to the I.T. Helpdesk, (i.e., call logging, acknowledgement and closure) in order that all calls are logged correctly and promptly, and allocated appropriately within the IT team
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to more basic support calls wherever possible
- Provides an ad-hoc support service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out prescribed program of system performance monitoring, measurement, management and capacity planning for computer systems, in order that a pro-active approach may be taken to meeting changing system demands
- Maintains awareness of test and / or quality standards
Qualifications:
Academic and professional qualifications:
- Associate's degree desirable
Experience:
- 0-2 year professional experience
Travel:
- Little to no travel is required in this role
Work Arrangements:
- Standard office environment
At Allscripts, our greatest strength comes from bringing
together talented people with diverse perspectives to support the technology
needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute
organizations across the globe. Allscripts offers a competitive total rewards
package, including holidays, vacation, and medical, disability and life
insurance.
We are an Equal Opportunity Employer. No job applicant or
employee shall receive less favorable treatment or be disadvantaged because of
their gender, marital or family status, color, race, ethnic origin, religion,
disability or age; nor be subject to less favorable treatment or be
disadvantaged on any other basis prohibited by applicable law.
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