Elevate Off Campus Recruitment Drive 2022 | Hiring Trainee in Information Technology
Trainee - Information Technology
Job Locations: IN-HR-Gurgaon
ID2022-2054
Category - IT & Info Sec
Overview
Elevate is looking for
a Trainee in Information Technology. This opportunity is for
early-career starters interested in breaking into the tech industry while
gaining real-world experience.
In this role, you will provide technical support to clients to help them
quickly and effectively solve issues. You will be part of a new team to ensure
high quality and on-time customer service. You will play a critical role by
contributing to the knowledge management process while interfacing with
internal teams and driving higher efficiency.
Responsibilities & Qualifications
Specifically, you will:
- Provide first contact support Receives and
handles requests for service, following agreed procedures.
- Promptly allocates calls as appropriate
- Logs incidents and service requests and
maintains relevant records
- Identities and classifies incident types and
service interruptions
- Record incidents cataloging them by symptom and
resolution Acts under guidance to record and track data for your services.
- Act as an escalation point for advanced or
difficult help requests.
- Build rapport with internal and external
customers
- Escalate incidents with accurate documentation
to a suitable technician or vendor, when required
- Record, track, and document the service desk
incident-solving process, including all successful and unsuccessful
decisions made and actions taken through to final resolution.
- Use remote tools and diagnostic utilities to
aid in troubleshooting
- Research solutions through the internal and
external knowledge base as needed.
- Install the software and ensure definitions are
up to date.
- Test fixes to ensure the problem has been
adequately resolved.
- Develop help sheets and FAQ lists for end
users.
Experience
- Junior College or some college (must not have
received a Bachelor's degree yet)
Skills for Success:
- Ability to communicate effectively (verbal and
written) with multiple stakeholders to understand and resolve issues
- Experience with Microsoft Office tools,
creating/maintaining excel
spreadsheets - Attention to detail and problem-solving ability
- Ability to analyze data and communicate ideas
clearly
Company Information
Elevate is the law company. We provide consulting, technology, and services to
law departments and law firms. Elevate’s legal, business, and technology
professionals extend and enable the resources and capabilities of customers
worldwide. Our achievements and distinctions include:
- 2021 winner, Association of Corporate Counsel
(ACC) Value Champions Award
- Winner, Inc. 5000
Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016
- For the 6th year in a row,
named by Chambers & Partners in 2021 as a Top Global
Services Provider (Band 1 –
highest ranking)
- Inc. 500 Best-Led Companies of 2021
Learn more at https://elevateservices.com
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