Accenture Off Campus Placement Drive 2022 | Hiring Service Desk Management Application Tech Support Practitioner for Gurugram Location
About the company
Accenture
is a global professional services company with leading capabilities in digital,
cloud and security. Combining unmatched experience and specialized skills
across more than 40 industries, we offer Strategy and Consulting, Interactive,
Technology and Operations services — all powered by the world’s largest network
of Advanced Technology and Intelligent Operations centers. Our 699,000 people
deliver on the promise of technology and human ingenuity every day, serving
clients in more than 120 countries. We embrace the power of change to create
value and shared success for our clients, people, shareholders, partners and
communities. Visit us at www.accenture.com
Project Role :Application Tech Support Practitioner- Project Role Description :Act as the
ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our
world class systems running. Can accurately define a client issue and can
interpret and design a resolution based on deep product knowledge.
- Management Level :12
- Work Experience :1-2.5 years
- Work location :Noida
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
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Key Responsibilities : a:
L1 Service Desk Call taking profile b: Respond to the issues reported by
customer predominantly through voice and emails, chat, etc c: Identify,
investigate, and diagnose the issue d: Provide resolution to customer based on
inscope processes e: Follows the incident life cycle as defined by process -
log the incident - categorize and document - resolve or assign the incident to
relevant assignment group f: Achieve client and Accenture defined targets
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Technical Experience : a:
Should have hands on Point Of Sale devices, Aloha Application, Payment
Encryption Devices b: Should understand Quick Service Restaurant infra setup c:
Should be able to collaborate with various resolver groups and vendors to work
towards resolution d: one to two years of experience e: Minimum one years of
experience in Service Desk domain supporting global customers
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Professional Attributes
: a: 24x7 Support, mostly night shifts and rotation is
ONLY as per project requirement b: 9.5 hrs. shift, 5 days working per week with
two weekly offs based on roster c: Flexibility to work on weekends and Indian
holidays
Educational Qualification
: a: Bachelors degree
Additional Information
: Excellent verbal and written communication skills
with email etiquette and customer service skill
15 years of full time education
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