Genpact Off Campus Recruitment Drive 2022 |
Hiring Freshers as Management Trainee - TOC Engineer Last Date to Apply 19th
August 2022
Management Trainee - TOC
Engineer at Genpact
Start Date27 Jul 22, 12:00 AM IST
End Date19 Aug 22, 12:00 AM IST
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Details
Genpact is hiring for the post
of Management Trainee - TOC Engineer!
Responsibilities of the Candidate:
- Monitor all infrastructure elements (network,
cloud, proxy, server, virtualization, endpoints, voice, Wi-Fi,
videoconferencing, etc.)
- Raise tickets in the ticketing tool, diagnose
the incidents as per SOP and timely update the tickets
- Ensure tickets raised per shift are handled in
the right time frame as per the SLA commitment and if escalated, as per
the defined escalation matrix
- Interface with ISPs/vendors for raising tickets
and timely follow up till closure with faster/accurate resolution to
maintain system/link availability
- Front-end face for Genpact Infrastructure Team
while participating in Incident resolution bridge call
- Participate in Bridge calls with clients for
joint troubleshooting of all infrastructure issues
- Follow the defined escalation chart and matrix
- Assist project team in commissioning new
customers and change requests
- Adhere to shift timings and shift handover
process
- Assist the Duty Managers to implement/follow up
on day-to-day operational tasks
Requirements:
- Graduate in Engineering/ IT
- Fluency in English with good interpersonal
skills
- Demonstrate positive attitude, take initiative
towards learning, and accept new challenges
- Willing to work in 24*7 environment in all
technology domains
- Ability to understand, analyze and resolve
problems quickly with a focus on customer centricity
- Self-motivated and firm believer in team spirit
- Ready to face challenge and critical circumstances
with confidence and the ability to perform better in a stressful
environment
- Excellent time management to handle multiple
concurrent tasks with minimal supervision
- Basic understanding of Network protocols and
devices such as,(LAN, WAN, Routing, Switching, and Firewall)
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