Microland Jobs for Fresher
Engineers 2022 | Microland Off Campus Drive 2022 | Freshers | GET | BE/ B.Tech
| Bangalore
Microland Off Campus Drive
2022 | Freshers | GET | BE/ B.Tech – CSE/ IT/ ECE | 2021- 2022 Batch |
Bangalore
Company: Microland
Limited
Microland Off Campus Drive 2022: Microland is India’s first Hybrid IT Infrastructure Services Provider and
a trusted partner to enterprises in their IT-as-a-Service journey.
Headquartered in Bangalore, India, Microland has over 3,700 professionals
across its offices in India, North America, Europe and Middle East.
Microland
enables global enterprises to become more agile and innovative through a
comprehensive portfolio of services that addresses Hybrid IT Transformation,
Workspace Transformation, Service Transformation and end-to-end IT
Infrastructure Management. Microland leverages analytics, automation and
assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs
for its customers, through a unique IP built into its service delivery
platform.
Company Website: www.microland.com
Position: Graduate Engineer Trainee
Experience: Freshers
Job Location: Bangalore
Salary: Not Disclosed
Job Description
Dealing with
incoming issues in a professional, courteous manner over the phone and via
email
Taking ownership of customer issues and managing them in a logical and
methodical manner
Correctly logging incidents and faults, categorizing and prioritizing them in
line with team procedures
Conducting full and through diagnostics with end users to enable first point of
contact fault resolution
Ensuring all faults are progressed & cleared within SLA 20 escalating
to other internal and external teams as appropriate
Managing faults through their entire lifecycle from the first point of contact
through to resolution, proactively keeping the customer informed of progress
Diagnosing and resolving problems to the customers satisfaction
Maintain and develop own knowledge and skills to assist with first time fault
resolution
Identify and escalate repeat issues or service risks into service management
teams
Sharing knowledge with team colleagues
Manage a number of scheduled tasks for customers, designed to ensure that the
customers systems remain operational
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