PhonePe Jobs for Fresher 2022 | PhonePe Off
Campus Recruitment Drive 2022 | Hiring Freshers as Process Designer for
Bangalore location
at PhonePe
Bengaluru
About PhonePe
PhonePe is India’s leading
digital payments platform with over 280 million registered users. Using
PhonePe, users can send and receive money, recharge mobile, DTH, data cards,
pay at stores, make utility payments, buy gold, and make investments. PhonePe
went live for customers in August 2016 and was the first non-banking UPI app
and offered money transfer to individuals and merchants, recharges and bill
payments to begin with. In 2017, PhonePe forayed into financial services with
the launch of digital gold, providing users with a safe and convenient option
to buy 24-karat gold securely on its platform. PhonePe has since launched
Mutual Funds and Insurance products like tax-saving funds, liquid funds,
international travel insurance, Corona Care, a dedicated insurance product for
the COVID-19 pandemic among others.
PhonePe launched its Switch
platform in 2018, and today its customers can place orders on over 300 apps
including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within
the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets
across 500 cities nationally.
Culture
At PhonePe, we take extra care
to make sure you give your best at work, Everyday! And creating the
right environment for you is just one of the things we do. We
empower people and trust them to do the right thing. Here, you own
your work from start to finish, right from day one. Being enthusiastic about
tech is a big part of being at PhonePe. If you like building
technology that impacts millions, ideating with some of the best
minds in the country and executing on your dreams with purpose and speed, join
us!
About the role:
We are looking for specialists
for the Inhouse Customer Experience team. As a specialist, your primary
responsibility will entail solving problems that our customers encounter and
you will continuously look for outstanding and exciting ways to improve their
experience.
In this role, you will provide
support to ensure that issues are either resolved faster or flagged
accordingly.
One will contribute to
consistently better and streamline the support systems by flagging patterns to
always optimize for better customer experience
Responsibilities:
- Act with integrity & think customer-first
in every interaction
- Handle basic PhonePe account and transaction
related queries
- Ability to flex between phone & data
channels
- Follow specified process guidelines to bring
about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity
goals
- Leverage internal processes and resources to
drive resolution
- Escalate appropriately taking support from
relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able
to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal
communications
- Have good learnability
- Be an active listener and deal well with
objection
- Have strong customer orientation and ability to
adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage
time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 - 2 years of work experience in a customer
facing role
- Multilingual skills (spoken + written) in South
Indian languages are preferred
Other Benefits:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
PhonePe Full Time Employee Benefits (Not
applicable for Intern or Contract Roles)
- Insurance
Benefits - Medical
Insurance, Critical Illness Insurance, Accidental Insurance, Life
Insurance
- Wellness
Program - Employee
Assistance Program, Onsite Medical Center, Emergency Support System
- Parental
Support - Maternity
Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care
Support Program
- Mobility
Benefits - Relocation
benefits, Transfer Support Policy, Travel Policy
- Retirement
Benefits - Employee PF
Contribution, Flexible PF Contribution, Gratuity, NPS, Leave
Encashment
- Other
Benefits - Higher
Education Assistance, Car Lease, Mobile & Broadband Reimbursements,
Salary Advance Policy
Working at PhonePe is a rewarding experience!
Great people, a work environment that thrives on creativity, the opportunity to
take on roles beyond a defined job description are just some of the reasons you
should work with us. Read more about PhonePe on our blog.
Click Here To Join on WhatsApp Group (VII)
Click Here To Join Telegram Group
.png)
0 comments:
Post a Comment