Amazon Off Campus Drive 2023 | Hiring Fresher
Graduates as Payment Risk Operation Team | 0 to 5 years of Experience | For Hyderabad
Location
Company Profile
Amazon
Amazon.com strives to be
Earth's most customer-centric company where people can find and discover
virtually anything they want to buy online. By giving customers more of what
they want - low prices, vast selection, and convenience - Amazon.com continues to
grow and evolve as a world-class e-commerce platform. Amazon's evolution from
Web site to e-commerce partner to development platform is driven by the spirit
of innovation that is part of the company's DNA. The world's brightest
technology minds come to Amazon.com to research and develop technology that
improves the lives of shoppers and sellers around the world.
Job summary
Transaction Risk Investigator
"Please note that this job is a seasonal
role (FTC) for 6 months on the payroll of Amazon."
About the team:
Buyer Risk Investigations works
to make Amazon the safest and most trusted place on Earth by protecting the
innocent and deterring the ill-intentioned. Through the partnership of people
and technology we will focus on our customers, think local - act global and
scale through innovation. Buyer investigators specialists will always deliver
on our service standards for our customers and with zero defects.
Job Description:
Investigation specialists are
expert communicators and problem solvers obsessed with Customer success. They
have a passion for proficiency, and efficiently navigate formal and informal
channels to advocate on the Customers behalf. They take full ownership of their
functional issues and offer high quality solutions and they are the champion
for proactive improvements. The Investigation Specialists are technically
competent, self-motivated individuals with the objective to deliver sustainable
results that improve the customer experience. Ideal applicants will have
experience in CTPS investigations. All candidates must be capable of succeeding
in a fast-paced team environment with minimal supervision. The position relies
on excellent judgment to plan and accomplish goals and will work under very
limited supervision of the Manager. Excellent individual problem-solving and
analytical skills are used to authenticate customers and complex transactions
and accounts.
Roles and Responsibilities:
This includes, but is not
limited to:
- Investigate suspicious activities and behaviors
that could pose a risk to Amazon or our customers in global markets
- Ensure high quality decision by applying CTPS
standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks - Use a wide range of internet and in-house tools
to research transactions and gather data to make accurate decisions
- Take appropriate actions to identify and help
minimize Amazons financial, legal and reputational risk
- Maintain high levels of confidentiality and
data security standards
Achieve weekly productivity and quality standards for investigations - Communicate via email and telephone with
external and internal customers and financial institutions to make
informed decisions about risk
Basic Qualifications
- Education Qualification: Graduation in any
stream.
- Demonstrated ability to work independently with
little to no guidance, conducting complex investigation analysis to reach
data driven decisions following stablished processes and procedures
- Passion for learning, improving and keeping up
with risk trends in the e-commerce market and commitment to Amazon's
emergence as the world's most customer-centric company
- Good Time management skills and ability to work
under pressure in a changing fast paced environment.
- Excellent interpersonal skills with the ability
to communicate complex issues clearly to both internal and external
customers
- Ability to manage sensitive information and
maintain a high degree of confidentiality.
- Schedule flexibility to work at least one day
of the weekend.
- Proficiency in MS Office package (Word, Excel,
PowerPoint and Outlook) and Internet browsing.
- Excellent communication skills both written and
spoken in English language
- Ability to handle and interpret large sets of
data
- Demonstrated ability to work in a team in a
very dynamic environment
Preferred Qualifications
- Experience or knowledge of fraud, risk
management, data research, collections or banking is an added advantage.
Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are
rotational changes every 3 months)
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week
with 2 consecutive days off. The off days changes every 3 months)
Amazon is committed
to a diverse and inclusive workplace. Amazon is an equal opportunity employer
and does not discriminate on the basis of race, national origin, gender, gender
identity, sexual orientation, protected veteran status, disability, age, or
other legally protected status.
Please note that this role lets you choose
you to mode of work from the below 3 options
1.
Onsite - Work
from Amazon HYD/BLR Office for 5 days a week
2.
Hybrid Model -
Work for two days (Tue/Wed) from Amazon HYD/BLR Office & 3 days from home
3. VCC - from 10 approved states (Telangana,
Maharashtra, Uttar Pradesh, Tamil Nadu, Delhi, Karnataka, Punjab, Rajasthan,
West Bengal, Andhra Pradesh)
Industry: IT Services & Consulting
Department: Risk Management & Compliance
Role Category: Security / Fraud
Role: Transaction Risk
Employment Type: Full Time, Temporary/Contractual
Preferred Keyskills
Communication Skills
Click
Here To Apply for Amazon
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