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Join IndiGo Airlines as Officer/Executive - Customer Service, Security & Ramp in Visakhapatanam | Graduates/Diploma Holders can Apply

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Join IndiGo Airlines as Officer/Executive - Customer Service, Security & Ramp in Visakhapatanam | Graduates/Diploma Holders can Apply

Are you looking for an exciting career opportunity in the aviation industry? IndiGo Airlines is conducting a walk-in interview for the position of Officer/Executive - Customer Service, Security, and Ramp in Visakhapatanam. This is your chance to join a dynamic team and contribute to safe and efficient ground operations. Read on for all the details.

Job Details

  • Job Title: Officer/Executive - Customer Service, Security, Ramp
  • Job Location: Visakhapatanam
  • Date of Interview: 30th May, 2023
  • Registration Time: 8:00 AM to 10:00 AM
  • Interview Time: 10:00 AM to 2:00 PM
  • Interview Venue: Gadiraju Palace Convention Center & Hotel, Gadiraju Palace, Dr NTR Beach Rd, Sector 11, MVP Colony, Visakhapatnam, Andhra Pradesh 530017

Mandatory Documents

Candidates attending the interview should bring the following documents in original and photocopy:

1.       CV

2.      PAN Card

3.     Aadhaar Card (with Address)

4.     Passport (with Address)

5.     Educational Documents (10th, 12th, Graduation Mark Sheet, Certificate, and any further qualifications)

6.     Experience Letter and Salary Details (for experienced candidates)

Eligibility Criteria

1.       Educational Qualification:

·         For Freshers:

·         Customer Service: Graduation

·         Security: Graduation

·         Ramp: Graduation

·         For Experienced Candidates (Non-Airline Experience):

·         Customer Service: 1+ years of Experience, Graduation

·         Security: 1+ years of Experience, Graduation

·         Ramp: 12th pass or Diploma

·         For Experienced Candidates (Airline Experience):

·         Customer Service: 12th pass or Diploma

·         Security: 12th pass or Diploma

·         Ramp: 12th pass or Diploma

2.      Candidates must have completed their educational qualifications from a recognized board or university as determined by IndiGo. Failure to meet this requirement may result in the withdrawal or termination of the employment offer.

3.     Desired Skills:

·         Good Communication Skills

·         Customer Service Aptitude

·         Willingness to work in rotational shifts

·         Ability to work under pressure

·         Airport Operations Experience Preferred

·         No visible tattoo marks or body art

4.     Interviewed candidates can reapply after 6 months.

Job Description - Customer Service

As an Officer/Executive in Customer Service, your responsibilities will include:

  • Assisting customers with arrivals and departures procedures.
  • Handling reservations, ticketing, and cash remittance.
  • Answering customer queries over the telephone.
  • Setting up check-in counters and screening checked-in baggage.
  • Providing high-quality customer service and assisting customers with special requests.
  • Handling mishandled or damaged baggage and coordinating with the baggage vendor.
  • Filing necessary flight papers and other assigned responsibilities.

Job Description - Ramp

As an Officer/Executive in Ramp, your responsibilities will include:

  • Confirming the ETA of flights and communicating it to all stations.
  • Ensuring proper alignment of the ramp and coordinating with other departments.
  • Managing deplaning and baggage handling.
  • Checking cleaning procedures and obtaining boarding clearance from the cabin crew.
  • Ensuring loading is done according to the instructions provided.
  • Maintaining safety, efficiency, and on-time performance.

Please note that safety responsibilities and compliance with safety policies, as laid down in the IndiGo SMS Manual, are paramount for both positions.

We thank you for your interest and look forward to meeting you at the interview!


1. How can I apply for the Officer/Executive position? To apply for the Officer/Executive position, visit and follow the instructions provided.

2. What documents do I need to bring for the interview? You need to bring the following documents in original and photocopy: CV, PAN Card, Aadhaar Card, Passport, Educational Documents, Experience Letter, and Salary Details (for experienced candidates).

3. Is there any preferred experience for the Ramp position? Airport operations experience is preferred for the Ramp position. Additionally, having a Load & Trim License and a 12th Science background is advantageous.

4. Can I reapply if I have already been interviewed? Interviewed candidates can reapply after 6 months.

5. Are there any specific eligibility criteria for the educational qualifications? Yes, the educational qualifications vary depending on whether you are a fresher, a candidate with non-airline experience, or a candidate with airline experience. Please refer to the eligibility criteria section for more details. 


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