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Genpact Off-Campus Recruitment Drive for Process Associate - TOC Engineer | Placement Officer

About Genpact

Genpact is a leading global professional services firm dedicated to making business transformation a reality. With a focus on digital innovation and data-driven solutions, Genpact serves clients across various industries, leveraging their extensive experience in running processes for Fortune 500 companies. Guided by their AI-based platform, Genpact Cora, they deliver end-to-end operations with meticulous attention to detail.

Details of the Recruitment Drive
Responsibilities of the Candidate:

Monitor all infrastructure elements including network, cloud, server, and more.
Raise tickets, diagnose incidents, and update tickets in a timely manner.
Ensure adherence to SLAs and escalation matrices.
Interface with vendors for ticket resolution.
Participate in bridge calls for incident resolution and client troubleshooting.
Assist in commissioning new customers and change requests.
Adhere to shift timings and assist Duty Managers in daily operational tasks.

Requirements:

Fluency in English with strong interpersonal skills.
Positive attitude and willingness to learn.
Ability to work in a 24*7 environment across various technology domains.
Quick problem-solving skills with a focus on customer satisfaction.
Self-motivated and team-oriented.
Excellent time management and multitasking abilities.
Basic understanding of network protocols, cloud computing, and server technology.
Preferred Qualifications/ Skills: Graduate in engineering/IT.

FAQs (Frequently Asked Questions)

Q: What is the role of a Process Associate - TOC Engineer at Genpact? A: The role involves monitoring infrastructure elements, raising tickets, participating in incident resolution, and assisting in project implementation.

Q: What are the key skills required for this role? A: Fluency in English, problem-solving abilities, time management, and a positive attitude are essential for success in this role.

Q: Is prior experience required for this position? A: While prior experience is beneficial, Genpact welcomes candidates with the right skills and attitude to apply for this role.

Q: What is the work environment like at Genpact? A: Genpact offers a dynamic work environment with opportunities for learning and growth. The 24*7 setup ensures a diverse and engaging experience for employees.

Q: How can I apply for this position? A: Interested candidates can apply through the official Genpact careers portal or through designated recruitment channels.

Conclusion

Joining Genpact as a Process Associate - TOC Engineer offers an exciting opportunity to be part of a global team driving business transformation through digital innovation. With a focus on continuous learning and development, Genpact provides a supportive environment for career growth. Apply now to embark on a rewarding journey with Genpact!

How to Apply:

Apply Link: Click Here To Apply for Genpact