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Gainwell Technologies Off Campus Drive 2025 | Apply for Workforce Management
(RTA) Role | Remote India | Placement Officer
Summary:
Gainwell Technologies has announced
its Off-Campus Drive 2025 for the role of Workforce Management
Real-Time Analyst (RTA) in Bangalore and Chennai. This is a remote
position that offers the opportunity to work in a fast-paced,
data-centric operations environment, optimizing agent productivity and
service levels across multiple teams.
As a WFM RTA, you’ll be
responsible for real-time monitoring of workloads, agent availability, and
performance metrics, ensuring service level targets are consistently met.
This role demands strong analytical, decision-making, and communication skills
— making it ideal for individuals who thrive under pressure and love
operational problem-solving.
🏢 About Gainwell Technologies:
Gainwell Technologies is a leading
IT services and solutions provider that specializes in healthcare systems, data
analytics, and enterprise operations. With a focus on innovation and digital
transformation, Gainwell empowers organizations with AI-driven insights,
cloud services, and business process optimization.
Working with Gainwell means being
part of a mission-driven culture where technology meets impact — improving
lives through intelligent systems and operational excellence.
💼 Job Role: Workforce Management (RTA)
📍 Location:
Bangalore, Karnataka & Chennai,
Tamil Nadu, India
🖥️ Work Mode:
Remote (India)
🕒 Shift Timing:
Night Shift (9 hours between 4:30
PM – 4:30 AM IST)
📅 Date Posted:
October 28, 2025
🔢 Requisition ID:
32104
🔍 Role Overview:
As a Workforce Management
Real-Time Analyst (RTA), you’ll ensure the smooth running of daily
operations by analyzing call queues, adjusting schedules, and managing agent
adherence to maintain performance standards.
🎯 Key Responsibilities:
✅
Real-Time Monitoring:
Track call volumes, queue lengths, and agent status (available, busy, on break,
etc.) in real-time.
✅
Staffing Adjustments:
Proactively add or remove agents from queues based on current workloads and
call volume trends.
✅
Adherence Management:
Ensure agents follow schedules and take timely breaks while minimizing service
disruptions.
✅
Performance Tracking:
Generate and monitor real-time reports on KPIs such as average handle time
(AHT) and service level attainment.
✅
Collaboration:
Communicate with the operations team via Teams or other platforms to
discuss performance insights and staffing changes.
✅
Escalation Management:
Notify relevant stakeholders of critical issues like high call volumes,
outages, or staffing shortages.
✅
Trend Analysis:
Use live data to identify performance patterns and recommend process
improvements.
✅
Tool Utilization:
Work efficiently using Workforce Management (WFM) tools and software for
tracking and reporting.
💡 Required Skills & Qualifications:
·
Strong analytical
and problem-solving abilities.
·
Proficiency in
Workforce Management tools and data visualization platforms.
·
Excellent communication
and collaboration skills.
·
Ability to
perform under pressure and make rapid, informed decisions.
·
Solid
understanding of contact center operations and metrics.
🌟 Why Join Gainwell Technologies?
·
Opportunity to
work remotely with a dynamic global team.
·
Exposure to real-time
operational management.
·
Continuous
learning and development through practical analytics.
·
Be part of an organization
driving efficiency through technology.
💬 Pro Tips to Apply Successfully:
✅
Highlight experience with BPO, contact centers, or WFM tools like
Verint, NICE, or Genesys.
✅ Showcase your data-driven
mindset and ability to work under tight deadlines.
✅ Prepare for interview questions on
real-time monitoring scenarios and KPI management.
✅ Add relevant certifications (e.g.,
Workforce Management Fundamentals or Operational Analytics).
✅ Network with Gainwell professionals
on LinkedIn for insights into the application process.
❓ FAQs – Gainwell Technologies Off-Campus Drive 2025
Q1. Is this a technical or operational role?
It’s primarily an operations-focused analytical role — ideal for those
skilled in monitoring, data analysis, and real-time decision-making.
Q2. Is prior BPO experience required?
It’s beneficial but not mandatory. Gainwell values analytical aptitude and
adaptability.
Q3. What are the working hours?
The shift operates between 4:30 PM to 4:30 AM IST.
Q4. Is this position remote or on-site?
The Work Mode is Remote (India).
Q5. Which tools are preferred for this role?
Experience with WFM tools like NICE, IEX, Verint, or Genesys is a plus.
📌 Job Summary Snapshot:
|
Field |
Details |
|
Job Title |
Workforce
Management (RTA) |
|
Req ID |
32104 |
|
Work Mode |
Remote
(India) |
|
Location |
Bangalore,
KA & Chennai, TN |
|
Department |
Operations /
Workforce Management |
|
Shift |
Night (4:30
PM – 4:30 AM IST) |
|
Posted On |
Oct 28, 2025 |
🏁 Conclusion:
The Gainwell Technologies
Off-Campus Drive 2025 is a great opportunity for those who love real-time
analytics, operational strategy, and workforce efficiency. As a Workforce
Management Real-Time Analyst (RTA), you’ll be at the heart of Gainwell’s
performance operations, making quick decisions that drive service excellence.
If you’re analytical, tech-savvy, and ready for a remote operational challenge, this is your moment to shine. 🌟
🔗 Apply Link: Click
Here To Apply for Gainwell Technologies
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Disclaimer
The recruitment details shared above are for informational purposes only and
have been obtained from the organization’s official website. We do not
guarantee any job placements. Recruitment will be conducted according to the
company's official process. We do not charge any fees for sharing this job
information.
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