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🚀 Oracle Support Engineer 1 Recruitment 2026 |
Bengaluru | Freshers & 0–2 Years | Salary up to ₹12 LPA | Apply Now | Placement Officer
📌 Quick Summary
Oracle, one of the world's leading cloud
technology companies, is hiring Support Engineer 1 (IC1) for its Bengaluru,
Karnataka office. This opportunity is ideal for fresh graduates and
professionals with 0–2 years of experience who are interested in Technical
Support, Cloud Technologies, Customer Success, Oracle Products, AI-assisted
troubleshooting, and Enterprise Software Solutions.
As a Support Engineer 1, you
will provide technical assistance to Oracle customers, troubleshoot product
issues, collaborate with engineering teams, create knowledge base articles, and
leverage AI-powered tools to improve customer support processes. This is an
excellent opportunity to start a career with one of the world's most respected
technology companies while gaining exposure to Oracle Cloud, enterprise
applications, and AI-driven support operations.
📍 Location:
Bengaluru, Karnataka, India
💼 Experience: 0–2+ Years
🏢 Employment Type: Regular Full-Time
🌐 Job ID: 339249
🌟 Oracle Support Engineer 1 Recruitment 2026 – Overview
|
Particular |
Details |
|
Company |
Oracle |
|
Position |
Support
Engineer 1 (IC1) |
|
Job ID |
339249 |
|
Job Category |
Services
& Support |
|
Job Type |
Regular
Employee |
|
Experience |
0–2+ Years |
|
Career Level |
IC1 |
|
Location |
Bengaluru,
Karnataka |
|
Work Type |
Full-Time |
|
Language
Requirement |
English
(Read, Write & Speak) |
|
Visa
Sponsorship |
Not
Available |
🏢 About Oracle
Oracle is one of the world's largest
technology companies and a global leader in Cloud Computing, Artificial
Intelligence (AI), Enterprise Applications, Databases, Infrastructure, and
Business Software. Oracle powers thousands of organizations worldwide,
helping businesses innovate through secure cloud solutions, AI-powered
applications, and enterprise-grade technology.
With AI integrated across its cloud
products and services, Oracle provides employees with opportunities to work on
technologies that impact billions of users worldwide while offering structured
career growth, continuous learning, and global collaboration.
💼 Detailed Job Description
Oracle is looking for a Support
Engineer 1 to join its Services & Support team in Bengaluru.
The selected candidate will act as
the primary point of contact for customers, resolving technical issues related
to Oracle products through phone and electronic channels. You will troubleshoot
product issues, document solutions, collaborate with senior engineers, create
knowledge base articles, and continuously improve customer support workflows
using AI-powered tools.
This role offers an excellent
opportunity to build expertise in enterprise software, cloud technologies,
customer support engineering, and technical problem-solving.
🎯 Key Responsibilities
👨💻 Customer Technical Support
·
Serve as the
primary point of contact for Oracle customers.
·
Respond to
customer queries through phone, email, and electronic channels.
·
Build strong
customer relationships through effective communication.
·
Deliver
high-quality technical support.
🛠️ Technical Troubleshooting
·
Diagnose and
resolve technical issues related to Oracle products.
·
Reproduce
customer issues in test environments.
·
Perform root
cause analysis for recurring problems.
·
Escalate
complex issues to senior engineering teams when required.
📚 Documentation & Knowledge Management
·
Maintain
detailed service request documentation.
·
Prepare troubleshooting
guides.
·
Create
Knowledge Base (KB) articles.
·
Document
product issues and resolutions.
🤝 Collaboration
·
Work closely
with senior support engineers.
·
Coordinate
with product development teams.
·
Assist internal
stakeholders in resolving customer issues.
·
Support
continuous improvement initiatives.
🤖 AI & Automation
·
Use AI-powered
assistance tools to identify root causes.
·
Improve
support processes using automation.
·
Suggest
workflow enhancements.
·
Learn Oracle
AI support technologies.
📊 Performance Monitoring
·
Monitor
support performance metrics.
·
Meet SLA
commitments.
·
Deliver timely
issue resolution.
🎓 Eligibility Criteria
Candidates should possess:
Educational Qualification
·
B.E.
·
B.Tech.
·
M.E.
·
M.Tech.
·
MCA
·
BCA
·
M.Sc.
(Computer Science / IT)
·
Related
Technical Degrees
Experience
✅ Freshers
✅ 0–2+ Years Experience
🎯 Batches Eligible
Based on Oracle's eligibility
criteria and hiring trends, the following batches are expected to be eligible:
✅ 2024 Batch
✅ 2025 Batch
✅ 2026 Batch
Candidates with relevant
internships, technical projects, or support experience will have an added
advantage.
📍 Job Location
📍 Bengaluru, Karnataka,
India
💰 Expected Salary (Estimated)
Oracle has not publicly disclosed
the compensation for this role. Based on comparable Support Engineer 1 and
Associate Technical Support Engineer roles in Bengaluru:
|
Position |
Estimated Annual CTC |
|
Support
Engineer 1 |
₹6
– ₹12
LPA |
|
High
Performers (Including Variable Pay) |
₹12 – ₹15 LPA |
Additional Benefits May Include:
·
Medical
Insurance
·
Life Insurance
·
Retirement
Benefits
·
Paid Leave
·
Employee
Assistance Programs
·
Learning &
Certification Opportunities
·
Global Career
Mobility
🛠️ Essential Skills Required
Technical Skills
·
Technical
Troubleshooting
·
Operating
Systems Fundamentals
·
Networking
Basics
·
SQL
Fundamentals
·
Databases
·
Cloud Computing
Basics
·
Oracle
Products (Preferred)
·
AI-assisted
Support Tools
·
Knowledge Base
Documentation
·
Root Cause
Analysis
Soft Skills
·
Customer
Communication
·
Analytical
Thinking
·
Problem
Solving
·
Time
Management
·
Documentation
Skills
·
Team
Collaboration
·
Adaptability
·
Continuous
Learning
🌟 Why Join Oracle?
✨ Join one of the world's largest
cloud technology companies.
☁️ Gain exposure to Oracle Cloud
Infrastructure (OCI).
🤖 Work with AI-enabled
enterprise solutions.
🌍 Collaborate with global
engineering teams.
📚 Continuous learning and
certification support.
🚀 Excellent long-term
career growth.
🏥 Comprehensive employee
benefits.
💡 Opportunity to work on
enterprise-grade cloud applications.
📋 Selection Process
The expected recruitment process
may include:
1️⃣ Online Application
2️⃣ Resume Screening
3️⃣ Online Technical Assessment (if
applicable)
4️⃣ Technical Interview
5️⃣ Managerial Interview
6️⃣ HR Discussion
7️⃣ Final Offer
💡 Pro Tips to Crack the Interview
✅ Revise Operating Systems, DBMS,
Networking, and SQL basics.
✅ Understand cloud computing
fundamentals, especially Oracle Cloud Infrastructure (OCI).
✅ Practice troubleshooting common
technical issues.
✅ Strengthen communication and
customer support skills.
✅ Learn ITIL and Service Management
basics.
✅ Build projects demonstrating
debugging and technical problem-solving.
✅ Familiarize yourself with AI-assisted
support tools and knowledge management concepts.
✅ Highlight internships,
certifications, and technical support experience in your resume.
⭐ Unique Highlights
🌟 Opportunity to work with
Oracle Cloud and AI technologies.
🌟 Exposure to enterprise
software support.
🌟 Hands-on experience with
AI-assisted troubleshooting.
🌟 Global career growth
opportunities.
🌟 Learn directly from
experienced Oracle engineers.
🌟 Contribute to Knowledge
Base creation.
🌟 Build expertise in
customer success and enterprise technology.
❓ Frequently Asked Questions (FAQs)
Q1. What is the role offered by Oracle?
Oracle is hiring Support
Engineer 1 (IC1) in Bengaluru.
Q2. Who can apply?
Candidates with 0–2+ years of
experience and relevant technical qualifications such as B.E., B.Tech.,
MCA, BCA, or M.Sc. (Computer Science/IT).
Q3. Where is the job located?
📍 Bengaluru, Karnataka.
Q4. Is this role suitable for freshers?
Yes. Fresh graduates with strong
technical fundamentals are encouraged to apply.
Q5. What skills are mandatory?
Technical troubleshooting, customer
communication, analytical thinking, documentation, and willingness to learn
Oracle technologies.
Q6. Does Oracle provide visa sponsorship?
No. Visa/work permit sponsorship is
not available for this position.
✅ Conclusion
The Oracle Support Engineer 1 role is an outstanding opportunity for fresh graduates and early-career professionals to launch their careers with a global technology leader. With exposure to Oracle Cloud, AI-assisted support, enterprise software, customer success, and technical troubleshooting, this position offers a strong foundation for long-term growth in IT support, cloud engineering, and enterprise technology. If you enjoy solving technical problems, working with customers, and continuously learning new technologies, this is an opportunity you should not miss.
🔗 Apply Link: Click Here To Apply for Oracle
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Disclaimer
The recruitment details shared above are for informational purposes only and
have been obtained from the organization’s official website. We do not
guarantee any job placements. Recruitment will be conducted according to the
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