| Indegene is an integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, training, and research & analytics services. With operations across the US, Europe and the Emerging Markets, track record of working with most of the Top 20 global pharmaceutical companies. We leverage the depth of our scientific expertise, scale of our operations, our hybrid delivery model, global footprint and intellectual property to deliver value across multiple dimensions. We are 500 plus professionals spread across various locations. Our spectrum of services & products include: Medical Education, Marketing and e-marketing programs Medical Affairs-Publication writing, Medical Information Management, Medical Communications Training and eLearning Research, Analytics and Intelligence Patient Compliance and Adherence program management Virtual Sales Organizations Clinical trial analytics and benchmarking platform KOL Management & Medical Science Liasioning |
| Designation | Engineer Technical Support - 3 Opening(s) |
| Job Description | Summary: Responsible for providing end user support for clients using the Indegene Connect SaaS product. Relies on experience, critical thinking, problem solving as well as pre-defined standard operating protocols to identify, triage, and resolve end user technical problems for both level 1 and level 2 help desk trouble tickets. Document, track, monitor, and clearly communicate status in a timely and organized manner to the end user and the Indegene organization Key Responsibilities: 1. Immediately respond to trouble tickets by clarifying the nature of the issue and acknowledging the ticket to the end user. 2. Resolve level 1 and level 2 issues, collaborating with other team members when needed. 3. Provide regular status updates to end user through the resolution process. 4. Communicate plan, progress, and issues in a clear and timely manner to both internal and external stakeholders. 5. Contribute to ongoing process improvement initiatives for Indegene Connect |
| Desired Profile | 1. B.Tech or M.C.A freshers or 6 months experience. 2. Strong English communication skills by both voice and email 2. Good interpersonal and analytical skills 3. Able to work on own and under pressure 4. Good time management and priority handling 5. Strong computer skills with a good understanding of best practices 6. Experience working in a trouble ticket system |
| Experience | 0 - 1 Years |
| Industry Type | Pharma / Biotech / Clinical Research |
| Role | Technical Support Engineer |
| Functional Area | IT Software - Application Programming, Maintenance |
| Education | UG - B.Tech/B.E. - Any Specialization, BCA - Computers PG - MCA - Computers, M.Tech - Any Specialization DOCTORATE - Doctorate Not Required |
| Compensation: | will match market standards |
| Location | Bengaluru/Bangalore |
| Keywords | technical support, customer support, java |
| Contact | Deepika N Indegene LifeSystems Pvt Ltd Aspen Block G4, 3rd Floor, Manyata Embassy Business Park Outer Ring Road, Nagawara BANGALORE,Karnataka,India 560045 |
| Telephone | 91-80-71034608 |
| Website | http://www.indegene.com |
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