Convergys Walkin Drive for freshers at Gurgaon

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Job description

1)      Technical Support Executive:

·         Inbound Customer Service 

·         Program provides support to customers through voice and email

·         Support Edge Premium cases (customers with a higher level of support agreement) cases

·         Provide Services to customers seeking support on services, products.

·         Work closely with Technical Support Engineers, and cross-functional teams to support customer needs

·         Coordination with logistic companies and field support companies to support customer needs

·         Should have minimum of 6  months of International BPO  Voice Experience

·         Graduation is must

·         As a Technical support officer, you manage and fix Issues for one of the top technologies being used throughout the world for our customer's. Your role demands expertise in the following skills:-

·         -Basic technical knowledge.

·         -Troubleshooting internet

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Basic Eligibility Criteria :-

1) The candidate should be a Graduate in any field from a recognized institution/university or undergraduate with min.6months of intl. BPO experience.

2)B.tech. freshers cannot apply.

3) Candidate should have good conversational skills in English.

4) Candidate should be willing to work in rotational shifts.

     2)  It is a Semi Voice Process

·         Willing to work in rotational shifts

·         Its a B2B/ Enterprise Profile

·         Shift - Rotational

·         Minimum 25 WPM in typing

Candidate Profile :

·         College Graduates (any stream) - Fresher or Experienced or' under Graduate with minimum 6 months of experience in an international call center.

·         Should have excellent communication and English speaking skills.

·         Knowledge of basic computer operations.
Ability to learn.

·         Courteous with strong customer service orientation.
Dependable with proficient attention to detail.

·         Good listening and responding skills.

·         Should be willing to take up challenges and go extra mile to perform work responsibilities

·         Should have great interpersonal skills and ability to perform under pressure

·         Should be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)

·         Should not be pursuing any regular course/educational program which may conflict with the work timings.

·         Salary from 12k to 21k/month. plus Incentive up to 20000/month

Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today !

If interested, Please contact me for interview at 7838821086 or walk at venue Convergys India Bestech Business tower, Sec 48, Sohna Road, Gurgaon.

Regards,

Apurva Bhargava

Convergys Recruitment

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