Verizon is hiring Software Engineers at Hyderabad

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Software Engineer

• Hyderabad, AP - India
• Information Technology - Full-Time
• Job # 358730

·         Responsibilities

Primary Skills
-Demonstrable ability capture, organize and communicate complex requests and concepts with minimal supervision
-Excellent customer service skills & end-user computer skills
-Experience using incident/service request ticketing system and in using web-based applications / tools
-Good and demonstrable written and verbal communication skills
-Ability to assess and accurately perform incident and service request escalation

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·         Secondary Skills
-Strong analytical skills and able to collate and interpret data from various sources.
-Exposure to End-user/Helpdesk support function
Behavioral Skills
-Monthly Rotational Shift Adaptability 24x7x365 (Including Night Shifts), willing to extend hours on Business demand
-Efficient Time Management, Effective Communication Skills, Conflict Management, etc.
 

·         Qualifications

·        Education
B.Sc / BE / B.Tech / MCA / M.Sc / M. Tech
Experience
1 to 3 years
Certifications
ITIL V3 Foundation
CCNA / MCSE / MCP /  OCP

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