Salesforce Internships for fresher 2023 Batch
| Salesforce Off Campus Recruitment Drive 2023 | Hiring Freshers as Intern
Techforce Analyst
India - Hyderabad
India - Bangalore
time type: Full time
job requisition id: JR168772
To get the best
candidate experience, please consider applying for a maximum of 3 roles within
12 months to ensure you are not duplicating efforts.
Salesforce Recruitment
2023:
|
|
Salesforce |
|
Post
Name |
Techforce Analyst Intern |
|
Salary |
₹50K/Month* |
|
Experience |
0-2 yr |
|
Job
Location |
Hyderabad/Bangalore |
|
Batch |
2023/2022/2020 |
|
Bond |
Not Disclosed |
|
Last
date to apply |
ASAP |
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Job Category
Intern
Job Details
Job Summary:
We are looking for a TechForce Analyst to support our staff in Hyderabad. In
this role, you will provide desktop support at Techbar, Phone and chat support
by
troubleshooting, diagnosing, installing and configuring a variety of hardware
and
software in APAC shift hours. As a Techforce Analyst, you exhibit a high level
of
professionalism in providing excellent customer service and exercising sound
judgment to provide timely resolution of problems. You will maintain in-depth
knowledge of all desktop systems and technologies in use and act as an
escalation point for the team.
The ideal candidate will have some experience with desktop support in a mid to
large size Enterprise.
Responsibilities:
· Respond promptly to escalations for technical support.
. Provide technical support through Phone, chat and other available channels.
· Installs, configures and troubleshoots hardware including: laptops,
workstations,
printers, phones, video conference units and mobile devices.
· WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
technologies (LAN/ Broadband/Wireless)
· Support Security Standards (anti-virus/anti-spam/firewall/patching)
· Work with Help desk, Provisioning, Infrastructure Operations, Systems
Engineering, IT
NOC, Security and other teams to identify and resolve escalations and outages
· Create and maintain user accounts, passwords, data integrity, system access
&
security
· Document case status and provides updates to management and end-users
· Develop, document, and maintain standard operating procedures, best practices
and customer service guidelines
· Own IT projects and drive project deliverables for the team
. Handling of Assets including desktop movements/deployments
· Participate in interviewing, training and mentoring junior team members
· Drive quality and adherence to best practices within the team, including
delega ing low complexity work to the Helpdesk
Minimum Qualifications:
· BCA/ BSC Degree
· Excellent verbal and written technical documentation skills
· Strong team player with service-oriented attitude and customer focus
· Strong research and problem solving abilities are required
· Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
hardware/software and general technology trends
· Must be a go-getter and Salesforce .com enthusiast who thrives on working in
fast-paced environment
Accommodations
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