BT Group
Off Campus Drive 2023 | Hiring Freshers as Trainee Associate Engineer- MID for
Gurgaon Location
Job Req ID: 12664
Posting Date: 13-Mar-2023
Function: Business
Services & Operations
Location:
Building No 14 Sector 24 & 25A, Gurugram, India
Salary: COMPETITIVE
BT Group
Off Campus Drive 2023
Why this
job matters
The Customer Service Advisor 1 assists customers
across all channels, delivering customer value and success providing support
excellence regarding the BT Group's solution portfolio, all with full
supervision.
BT Group
Off Campus Drive 2023
What
you’ll be doing
1. Assists in creating value-based relationships
with customers to optimise customer service whilst leveraging the BT Group's
resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands
customer needs to provide customer service insight for the efficient management
of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in
order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing
resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the
customer service team processes.
BT Group
Off Campus Drive 2023
The
skills you’ll need
Customer Success
Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Interpersonal
Time Management
Customer Relationship Management
Technical Support
Issue Escalation
Our
leadership standards
Looking
in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking
out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and
the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to
decision-making.
Looking
to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the
organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Click
Here to Apply for BT Group
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