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📊 Thomson Reuters is hiring Quality Analyst – (Bengaluru, India) | Placement
Officer
🌟 About the Role
Thomson Reuters is hiring a Quality Analyst to elevate the effectiveness
of our Customer Support team. In this role, you’ll monitor customer
interactions across calls, emails, and chats, ensuring service excellence,
compliance, and adherence to policies. You’ll provide insightful coaching and
feedback that enhances agent performance, efficiency, and customer
satisfaction.
🎯 What You’ll Do
·
Monitor and evaluate customer
interactions (calls, emails, chats).
·
Assess service quality, agent
demeanor, technical accuracy, and policy compliance.
·
Deliver constructive coaching to
improve performance and customer experience.
·
Collaborate across teams to address
systemic training and quality gaps.
·
Exercise sound judgment in resolving
complex support situations.
·
Prepare quality reports and
actionable insights for leadership.
✅ About You (Qualifications)
You’re a great fit if you have:
·
BA/BS degree (required).
·
2+ years of progressive training
and/or quality experience (preferred).
·
Strong communication skills with business
writing expertise.
·
Technical proficiency with workflow
tools and systems:
o Thomson Reuters products, Windows, Word, Excel, PowerPoint, Outlook,
Teams.
o QA tools such as Calabrio and Tableau.
·
Ability to deliver high-quality work
under tight deadlines.
·
Strong analytical skills to identify
gaps and recommend solutions.
·
Experience coaching, mentoring, and
delivering feedback.
💡 What’s in it for You?
·
Hybrid Work Model – 2–3 days a week
in office.
·
Flexibility & Work-Life Balance –
up to 8 weeks of “work from anywhere.”
·
Career Growth – skills-first approach
with continuous learning opportunities.
·
Competitive Benefits – flexible
vacation, mental health days, Headspace access, retirement savings, tuition
reimbursement, and more.
·
Award-Winning Culture – inclusion,
diversity, belonging, and collaboration.
·
Social Impact – 2 paid volunteer days
annually, ESG initiatives, and pro-bono consulting opportunities.
🌍 About Thomson Reuters
At Thomson Reuters, we empower professionals in legal, tax, accounting,
compliance, government, and media with trusted content and cutting-edge
technology. With 26,000 employees across 70+ countries, we are driven by
accuracy, fairness, and transparency. Our products help professionals pursue
justice, truth, and informed decision-making.
We are proud to be an Equal Opportunity Employer, embracing diversity
and offering a drug-free workplace.
📍 Location: Bengaluru, Karnataka, India
💼 Category: Sales & Professional Services Careers🕒 Job Type: Full-Time | Hybrid
📑 Job ID: JREQ194303
🔗 Apply Link: Click Here To Apply for Thomson Reuters
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Disclaimer
The recruitment details shared above are for
informational purposes only and have been obtained from the organization’s
official website. We do not guarantee any job placements. Recruitment will be
conducted according to the company's official process. We do not charge any
fees for sharing this job information.
#ThomsonReuters, #QualityAnalyst, #CustomerSupport, #QAJobsIndia, #BengaluruJobs, #HybridJobs, #CustomerExperience, #QualityMonitoring, #ServiceExcellence, #CareersAtTR
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