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🌐 Wipro is Hiring Associate Analyst | Pune | Placement Officer
🏢 SeAbout Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in
technology services and consulting, with 230,000+ employees across 65
countries. We help enterprises drive digital transformation by offering
solutions in consulting, design, engineering, and operations. Our mission is to
empower businesses, colleagues, and communities to thrive in an ever-changing
world.
🌐 Learn more at www.wipro.com
📌 Job Title: Associate Analyst
·
Req ID: 93061
·
Location: Pune, Maharashtra
·
Posting Start Date: 1 Sept 2025
·
Experience: 0–2 years (entry-level)
·
Mandatory Skill: Mortgage
(Originations)
🎯 Key Responsibilities
✅ Client Servicing & Support
·
Handle client queries via calls and
emails with professionalism.
·
Document user details, problem steps,
and resolutions.
·
Troubleshoot and guide clients with
step-by-step solutions.
·
Resolve issues within defined SLA
timelines.
✅ Process Management
·
Record and track queries in internal
systems (RAVE).
·
Access and update knowledge bases and
FAQs.
·
Escalate red-flag issues to team
leaders promptly.
·
Analyze call logs to identify
recurring issues.
✅ Customer Experience
·
Deliver excellent customer service
through effective diagnosis.
·
Suggest alternative solutions to
retain client trust.
·
Provide complete product information
and disclosures.
·
Conduct follow-ups to ensure feedback
collection and SLA compliance.
✅ Capability Building
·
Undertake product-specific and
technical training.
·
Stay updated on product features,
changes, and compliance.
·
Collaborate with leaders to identify
training needs.
·
Continuously improve knowledge via
self-learning and networking.
📊 Performance Parameters
·
Process: Case resolution per day, SLA
compliance, quality scores, customer feedback.
·
Self-Management: Productivity,
efficiency, attendance, training hours completed.
✅ Qualifications & Skills Required
·
Mandatory Skill: Mortgage
(Originations).
·
Excellent communication and
problem-solving skills.
·
Strong documentation and
organizational abilities.
·
Ability to deliver client-focused
service in line with SLAs.
·
Self-motivated with a willingness to
learn and adapt.
🌟 Why Join Wipro?
·
Be part of a modern, purpose-driven
organization.
·
Continuous opportunities for skill
development.
·
A workplace that embraces diversity
and inclusion.
·
Empowerment to design your own career
reinvention.
·
Applications from people with
disabilities are explicitly welcome.
📍 Location: Pune, Maharashtra
🕒 Job Type: Full-Time | Servicing Role🔗 Apply Link: Click Here To Apply for Wipro
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Disclaimer
The recruitment details shared above are for
informational purposes only and have been obtained from the organization’s
official website. We do not guarantee any job placements. Recruitment will be
conducted according to the company's official process. We do not charge any
fees for sharing this job information.
#WiproCareers #AssociateAnalyst #PuneJobs #CustomerSupport #AnalystJobsIndia #WiproHiring #DigitalTransformation #MortgageOriginations #EntryLevelJobs #Wipro
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