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🚀 CGI Off Campus Drive 2026: Service Desk Technician L1 Support (Fresher) in Bangalore | Placement Officer
📌 Detailed Summary
CGI has announced its Off Campus
Drive 2026 for the role of Service Desk Technician L1 Support (Fresher
Hiring) in Bangalore and Pune. This opportunity is ideal for fresh
graduates from B.Sc. Computer Science, BCA, and B.Tech backgrounds who want to
begin their career in IT Support, Helpdesk, and Infrastructure Services.
The role involves providing Level
1 technical support, troubleshooting hardware/software/network issues,
managing incidents via ticketing tools, and ensuring SLA-based resolution in a
24/7 rotational shift environment.
📍 Job Overview
·
Company: CGI
·
Role: Service Desk Technician – L1 Support
·
Category: Service Desk / End User Services
·
Location: Bangalore / Pune
·
Work
Mode: Work From Office (WFO)
·
Shifts: 24/7 Rotational (including night shifts)
·
Employment
Type: Full Time
·
Position
ID: J0226-1622
🧾 Detailed Job Description
The Service Desk Associate
(Fresher) role is the entry-level gateway into IT Infrastructure &
Support operations.
🔹 Key Responsibilities
1️⃣ First Point of Contact for IT Issues
·
Handle
IT-related queries via phone, email, chat, or ticketing systems.
·
Deliver
customer-centric communication.
2️⃣ L1 Technical Troubleshooting
·
Diagnose
hardware & software issues.
·
Assist with
network connectivity problems.
·
Troubleshoot
MS Outlook & email issues.
·
VPN access
support.
·
Application-level
basic troubleshooting.
3️⃣ Account & Access Management
·
Password
resets.
·
Account
unlocks.
·
User access
configuration.
4️⃣ Incident Management
·
Log incidents
in ticketing systems.
·
Ensure SLA
adherence.
·
Escalate
unresolved cases to L2/L3 teams.
·
Update
knowledge base documentation.
🎯 Essential Skills Required to Get Selected
If you are targeting CGI Service
Desk L1 Support fresher jobs in Bangalore, you must demonstrate:
✔ Technical Skills
·
Computer
fundamentals
·
Windows OS
troubleshooting
·
Networking
basics (IP, DNS, LAN, VPN)
·
MS Office
knowledge
·
Basic IT tools
exposure
✔ Soft Skills
·
Strong English
communication (mandatory)
·
Customer
service orientation
·
Analytical
thinking
·
Ability to
work in fast-paced environment
·
Adaptability
to night shifts
🎓 Eligibility Criteria
·
B.Sc. Computer
Science
·
BCA
·
B.Tech
·
Year of
Passing: 2023, 2024, 2025
·
Minimum 60%
throughout academics
·
No active
backlogs
📅 Batches Eligible
·
2023 Batch
·
2024 Batch
·
2025 Batch
Immediate joiners preferred.
💰 Expected Salary in Bangalore (Market Comparison)
Based on salary benchmarks for:
·
L1 Service
Desk Engineer in Bangalore
·
IT Helpdesk
Support fresher salary
·
Infrastructure
support associate roles
💵 Estimated Salary Range:
₹2.8
LPA – ₹4.2
LPA
Factors influencing salary:
·
Academic
performance
·
Communication
skills
·
Technical
troubleshooting ability
·
Certifications
(ITIL, MS365, ServiceNow basics)
MNCs like CGI generally offer
structured increments after 12–18 months.
🎓 Training & Certification Benefits
CGI provides opportunities for:
·
ITIL
Certification
·
MS365
Fundamentals
·
ServiceNow
Basics
·
IT
Infrastructure Upskilling
This helps transition into:
·
L2 Support
Engineer
·
System
Administrator
·
Network
Support Engineer
·
Cloud Support
Associate
🌱 Career Growth Path
Entry Level → L1 Support
After 1–2 Years → L2 Support / Infrastructure Analyst
After 3–5 Years → System Engineer / Network Engineer / IT Operations Lead
This is a strong foundational role
if you aim for long-term growth in IT Infrastructure & Support domains.
🔥 Pro Tips to Crack CGI Service Desk Interview
1️⃣ Revise Core IT Fundamentals
Prepare:
·
OSI model
basics
·
What is DNS?
·
What is VPN?
·
Difference
between LAN & WAN
·
How to
troubleshoot slow system performance
2️⃣ Practice Common Helpdesk Scenarios
Example:
·
User cannot
access email.
·
System not
booting.
·
Network
connection drops frequently.
3️⃣ Improve Communication Skills
Since this is a customer-facing
role:
·
Practice mock
calls.
·
Speak clearly
and confidently.
·
Use structured
problem-solving explanations.
4️⃣ Add Certifications (If Possible)
Even free courses on:
·
ITIL
Foundation overview
·
Windows
troubleshooting
·
Networking
basics
Can significantly boost selection
chances.
5️⃣ Highlight Shift Flexibility
Clearly mention willingness to work
in rotational shifts.
🏢 About CGI
CGI is one of the largest IT and
business consulting firms globally. Employees are called “CGI Partners” and are
encouraged to take ownership from day one. The company emphasizes teamwork,
growth, and long-term career development.
❓ Frequently Asked Questions (FAQs)
Q1. Is this role technical or non-technical?
It is a technical IT support role
focused on troubleshooting and incident management.
Q2. Are night shifts mandatory?
Yes, rotational shifts including
night shifts are part of the job.
Q3. Is this work from home?
No. It is Work From Office
(Bangalore / Pune).
Q4. Can 2025 graduates apply?
Yes, 2023, 2024, and 2025 batches
are eligible.
Q5. What is the growth after L1 support?
You can move into L2 support,
infrastructure, networking, or cloud support roles.
Q6. Is prior experience required?
No. Freshers can apply.
🏁 Final Conclusion
The CGI Off Campus Drive 2026
for Service Desk Technician L1 Support is an excellent entry-level
opportunity for IT graduates looking to start their career in infrastructure
and support.
With structured training,
certification sponsorship, and global exposure, this role builds strong
foundational IT troubleshooting skills that can open doors to advanced
infrastructure, networking, and cloud careers.
If you are a BCA / B.Sc CS /
B.Tech fresher targeting IT jobs in Bangalore 2026, this opportunity
deserves serious consideration.
🔗 Apply Link: Click Here To Apply for CGI
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Disclaimer
The recruitment details shared above are for informational purposes only and
have been obtained from the organization’s official website. We do not
guarantee any job placements. Recruitment will be conducted according to the
company's official process. We do not charge any fees for sharing this job
information.
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