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🚀 Oracle Hiring Support Engineer 1 in Bengaluru 2026: Freshers & 0-2 Years Experience | Salary, Eligibility, Skills & Apply Process | Placement Officer
Job ID: 342318 | Location:
Bengaluru, Karnataka | Level: IC1 | Type: Regular Full-Time
📌 Quick Summary
Oracle is hiring a Support
Engineer 1 (IC1) in Bengaluru within its Services and Support
organisation. You will be the first point of contact for customers, handling
queries by phone or electronic channels, troubleshooting simple issues on
assigned Oracle products, maintaining service request documentation and
learning to build Knowledge Base articles. The role is open to 0 to 2+ years
of experience, so freshers can apply. It is a regular employee
position, not an internship, and Oracle lists SQL, ITIL, incident management
and communication among the required skills. 🎯
|
Detail |
Info |
|
🏢
Company |
Oracle |
|
💼
Role |
Support
Engineer 1 (IC1) |
|
📍
Location |
Bengaluru,
Karnataka |
|
🧑💻
Experience |
0 to 2+
years |
|
🎓
Degree |
B.E./B.Tech,
M.E./M.Tech, MCA, B.Sc or relevant degree (not specified by Oracle) |
|
📅
Batch |
2023, 2024,
2025 and 2026 passouts |
|
💰
Expected Salary |
₹4 – ₹8 LPA (estimate) |
|
🗣️
Language |
English
(read, write, speak) required |
|
🚫
Visa Sponsorship |
Not
available |
🏢 About Oracle
Oracle brings together data,
infrastructure, applications and expertise, with AI embedded across its
products and services. It is an Equal Employment Opportunity Employer
that offers flexible medical, life insurance and retirement options, plus
volunteer programs.
📝 Detailed Job Description
The Support Engineer 1 acts as a point
of contact for customers, resolves simple technical issues for
assigned Oracle products, coordinates with senior peers on routine design,
reliability and maintenance problems, and gradually learns to use automation
and AI-assisted tooling to find root causes.
✅ Key Responsibilities
🎧 Customer Support and Advocacy
·
Serve as the
contact point for customers via phone, electronic or in-person channels
·
Answer
technical questions and troubleshoot simple product issues
🛠️ Technical Problem-Solving
·
Research,
re-create and test customer-reported issues with minimal guidance
·
Follow up with
customers to confirm resolution
·
Escalate
complex issues to the right technical teams
·
Report bugs
and reliability problems to experienced peers
📚 Documentation
·
Record
activities on service requests and product documentation
·
Learn to write
troubleshooting guides and Knowledge Base articles
🤝 Collaboration and Improvement
·
Build
understanding of the Oracle product ecosystem and customer environments
·
Support
internal teams and stakeholders on diverse customer situations
·
Use automation
and AI tools to find root causes of common issues
·
Suggest
improvements to support processes and workflows
📈 Performance and Core Duties
·
Track your own
support performance metrics
·
Complete tasks
on time, follow standard procedures and escalate issues
·
Keep learning
and act on feedback
·
Provide oral
and written translation support when needed, with guidance
🧰 Essential Skills Required
|
Skill |
Why It Matters |
|
🗣️
Impactful Communication |
Explaining
fixes clearly to customers |
|
🧾
SQL |
Core skill
for querying data and diagnosing issues |
|
🚨
Incident Management and Response |
Handling
tickets and priorities |
|
📖
ITIL |
Standard
framework for IT service management |
|
🔄
Change Management |
Understanding
how changes affect systems |
|
⚙️ Support
Process Management |
Following
and improving support workflows |
|
🧩
Problem Solving |
Troubleshooting
common errors |
|
🌱
Continuous Learning |
Picking up
new products and AI tools |
🎓 Eligibility and Batches
·
Degree: Oracle's own posting does not name a degree.
Third-party listings mention B.E./B.Tech, M.E./M.Tech, MCA, B.Sc or a relevant
degree, so a technical or IT-related background is the safest fit.
·
Batch: 2023, 2024, 2025 and 2026 graduates (0 to 2+
years of experience).
·
Language: You must be able to read, write and speak English.
·
Location: Bengaluru. Visa or work permit sponsorship is not
available.
💰 Expected Salary
Oracle has not officially disclosed
the salary for this role. Third-party listings cite an entry-level estimate of ₹4-7 LPA based
on Glassdoor figures for Oracle Technical/Support Engineer roles in India.
Another portal suggests it could go higher, and Indeed's average for all Oracle-related
Support Engineer roles is around ₹10 lakh per year, with a very wide
range based on only a few postings. A realistic estimate for an IC1 fresher is
therefore ₹4 –
₹8
LPA, depending on your skills,
interview performance and offer details. Treat this as an estimate, not an
official figure. fresherjobinfoindeed
⏰ Shift note: One
third-party listing says the role requires the 5:30 PM to 2:30 AM IST shift and
on-call readiness. Oracle's own posting does not mention this, so confirm shift
timings with the recruiter. fresherjobinfo
🔥 Pro Tips to Apply and Crack This Job
1.
📄 Use
job-description keywords in your resume: customer support,
troubleshooting, SQL, ITIL, incident management, Knowledge Base, escalation.
2.
🌐 Apply
through the official Oracle Careers portal with Job ID 342318. The
listing appeared in August 2026, so apply soon in case it closes.
3.
🧾 Practice
SQL: joins, GROUP BY, subqueries and simple data-debugging queries.
4.
📖 Learn
ITIL basics. Even the ITIL Foundation concepts (incident, problem, change)
help in interviews.
5.
🗣️ Practice
mock customer calls. Explain a technical issue in simple, polite English.
6.
🤖 Show
comfort with AI tools. Oracle expects you to use them for root-cause
discovery.
7.
📝 Write
a sample Knowledge Base article for a common issue and mention it in your
interview.
8.
🧠 Prepare
STAR stories on teamwork, learning quickly and handling pressure.
9.
☁️ Learn
cloud and database fundamentals, such as Oracle Database or OCI basics.
10. 🔗 Polish your LinkedIn
and connect with Oracle employees in Bengaluru.
❓ FAQs
Q1. Can freshers apply for Oracle Support Engineer 1?
Yes. The posting states 0 to 2+ years of experience.
Q2. Is this a permanent role?
Yes. It is listed as a regular employee position.
Q3. Which degree is required?
Oracle does not specify one. A technical or IT-related degree is the best fit.
Q4. Is SQL mandatory?
SQL is listed among the required skills, so learn it well before applying.
Q5. What is the expected salary?
The estimate is ₹4-8 LPA. Oracle has not published
an official figure.
Q6. Does Oracle sponsor visas for this role?
No. Sponsorship is not available.
Q7. Is a security clearance required?
No.
Q8. What languages are required?
English (read, write and speak).
🏁 Conclusion
The Oracle Support Engineer 1
role in Bengaluru is a solid start for freshers and early-career candidates
who want a technical career in support, databases and cloud. You get hands-on
experience with global customers, AI-assisted tools and a well-known employer
on your resume. Strengthen your SQL, ITIL and communication skills,
apply on the official Oracle portal and prepare for customer-scenario
questions. 🚀
For more latest job openings for
freshers and experienced candidates, visit www.placement-officer.com and join the Placement Officer
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Disclaimer
The recruitment details shared above are for informational purposes only and have
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