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Deloitte Hiring Analyst | ITSM | Bengaluru 2026: Freshers & 0-2 Years Experience | Salary, Eligibility, Skills & How to Apply | Placement Officer
Requisition ID: 108725 | Location:
Bengaluru | Entity: Deloitte Touche Tohmatsu India LLP | Team: Technology
Strategy & Transformation (Enterprise Technology & Performance)
📌 Quick Summary
Deloitte is hiring an Analyst
for IT Service Management (ITSM) in Bengaluru in its Technology Strategy
& Transformation practice. You will own the Service Request
Management process, build and maintain the service catalog, design
approval and fulfillment workflows, track SLAs and backlogs, push for automation
and self-service, and drive continuous service improvement (CSI).
The role asks for 0 to 2 years of ITSM experience and a Bachelor's
degree in Computer Science, IT or a related field, so freshers and
early-career candidates can apply. 🎯
|
Detail |
Info |
|
🏢
Company |
Deloitte
Touche Tohmatsu India LLP |
|
💼
Role |
Analyst,
ITSM |
|
📍
Location |
Bengaluru
(base location: Bangalore) |
|
🧑💻
Experience |
0 to 2 years
in IT Service Management |
|
🎓
Degree |
Bachelor's
in Computer Science, IT or related field |
|
📅
Batch |
2024, 2025
and 2026 passouts (plus up to 2 years of experience) |
|
💰
Expected Salary |
₹6 – ₹8 LPA (estimate) |
|
🧠
Key Skills |
ITSM,
Service Catalog, Request Fulfillment, SLA Management, CSI, Process
Documentation |
🏢 About the Team
The posting places this role in Enterprise
Technology & Performance (ET&P) under Technology Strategy &
Transformation. The team's view is that enterprise technology must do far more
than keep systems running: it should drive functional excellence, enable
innovation and support long-term growth.
📝 Detailed Job Description
✅ Key Responsibilities
·
📥 Own
end-to-end Service Request Management: log, categorize, prioritize and
fulfill requests within agreed SLAs
·
📚 Define
and maintain the service request catalog and fulfillment workflows with
service owners, support teams and business users
·
🧩 Design
and document request models, approval flows and fulfillment procedures for
recurring requests
·
💬 Keep
users informed about request status, SLAs and completion timelines
·
📊 Monitor
request volume, backlog and SLA compliance, and fix process bottlenecks
proactively
·
🤖 Find
automation and self-service opportunities through Service Portals and
knowledge articles
·
🔗 Work
with Incident, Change and Knowledge Management teams for consistent service
delivery
·
📈 Drive
Continuous Service Improvement (CSI) by analyzing performance data and
proposing optimizations
·
📝 Maintain
process documentation, KPIs and dashboards to report outcomes to
stakeholders
·
🎓 Train
and support fulfillment teams on process adherence and tool use
🧰 Essential Skills Required
|
Skill |
Why It Matters |
|
🛠️
ITSM fundamentals (ITIL practices) |
Core of the
role |
|
📚
Service Catalog and request fulfillment |
Main
day-to-day responsibility |
|
⏱️ SLA and
backlog management |
Measures
service quality |
|
📊
Data analysis and dashboards (KPIs) |
Needed for
CSI and reporting |
|
🧾
Process documentation |
Request
models, approval flows, SOPs |
|
🤖
Automation and self-service mindset |
Service
Portals, knowledge articles |
|
🗣️
Communication and stakeholder management |
Working with
service owners and business users |
|
🎓
Training and coaching |
Supporting
fulfillment teams |
💡 Preferred extras (per the posting):
·
Process
improvement or ITSM tool configuration experience
·
Exposure to
global delivery or managed service environments
·
Exposure to
delivery governance, vendor management and client-facing engagements
⚠️ Note: The posting does not name a
specific ITSM tool. Similar Deloitte ITSM postings, such as a Bengaluru
ServiceNow Analyst role, ask for ServiceNow modules like Incident, Problem,
Change, Request, Knowledge and Service Catalog, so basic ServiceNow knowledge
is a smart bonus.
🎓 Eligibility and Batches
·
Degree: Bachelor's degree in Computer Science,
Information Technology or a related field.
·
Experience: 0 to 2 years in ITSM.
·
Batch: The posting does not name a batch. Given the 0-2
year range, 2024, 2025 and 2026 graduates are the likely target, along
with early-career professionals up to about 2 years.
·
Location: Bengaluru. The base location is Bangalore.
💰 Expected Salary
Deloitte has not published a salary
for this role. Third-party figures for similar Deloitte India analyst roles:
·
Indeed's
estimate for a Deloitte Technology Analyst in India is about ₹7.1 lakh per
year, with a very wide range (₹3 lakh to ₹13 lakh) based
on only 10 postings.
·
Indeed's
estimate for a Deloitte Technical Analyst is about ₹7.8 lakh per
year, and for a Delivery Analyst about ₹6.8 lakh per year.
·
A 2026 salary
blog puts fresher Deloitte Analyst pay at roughly ₹5.5 to ₹8.5 LPA,
depending on department and location.
A realistic estimate for this role
is ₹6 –
₹8
LPA. Treat this as an estimate. Your
offer depends on experience, interview performance and Deloitte's internal
band.
🔥 Pro Tips to Apply and Crack This Job
1.
📄 Tailor
your resume with keywords: ITSM, Service Request Management, Service
Catalog, SLA, ITIL, CSI, knowledge management, process improvement.
2.
🌐 Apply
on the official Deloitte careers page using requisition ID 108725.
3.
📖 Learn
ITIL 4 basics: service request vs incident vs change, SLAs, CSI. An ITIL
4 Foundation certification adds weight.
4.
🔧 Try
ServiceNow for free. A personal developer instance lets you build a catalog
item and approval flow to show in interviews.
5.
📊 Learn
Excel or Power BI dashboards to show SLA, backlog and volume trends.
6.
🧾 Write
a sample process document for a common request (like access provisioning)
with approval steps and SLAs.
7.
🤖 Prepare
automation ideas, such as which repetitive requests could move to a
self-service portal.
8.
🗣️ Practice
explaining processes simply. You will talk to service owners, support teams
and business users.
9.
💬 Prepare
STAR stories on ownership, bottleneck-solving and stakeholder
communication.
10. 🔗 Update LinkedIn
and connect with Deloitte Technology Strategy & Transformation
professionals in Bengaluru.
❓ FAQs
Q1. Can freshers apply for the Deloitte Analyst ITSM role?
Yes. The posting asks for 0 to 2 years of ITSM experience.
Q2. What degree is required?
A Bachelor's degree in Computer Science, Information Technology or a related
field.
Q3. Which batch is eligible?
Deloitte does not name a batch. 2024, 2025 and 2026 graduates are the likely
target.
Q4. What is the expected salary?
The estimate is ₹6-8 LPA. Deloitte has not published
an official figure.
Q5. Is ServiceNow required?
The posting does not name a tool, but ITSM tool configuration experience is
preferred, and ServiceNow is the most common platform.
Q6. What does an ITSM Analyst actually do?
You manage how service requests are logged, approved, fulfilled and measured
against SLAs, and look for ways to improve and automate them.
Q7. Is client-facing experience needed?
Not mandatory, but exposure to vendor management, delivery governance and
client-facing work is highly desirable.
Q8. Where is the job located?
Bengaluru, India.
🏁 Conclusion
The Deloitte Analyst ITSM role
in Bengaluru is a strong launchpad for graduates who want a career in IT
service management, process improvement and technology consulting. You get
to own a real process, work with multiple teams and build skills that transfer
to ServiceNow, delivery management and transformation work. Learn ITIL basics,
practice with a free ServiceNow instance, prepare process-design examples and apply
on the official Deloitte careers page soon. 🚀
For more latest job openings for freshers and experienced candidates, visit www.placement-officer.com and join the Placement Officer Community.
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The recruitment details shared above are for informational purposes only and have
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